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Hybrid solution combines benefits of reinsurance and dealer-owned warranty companies.
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An efficient, profitable parts and service operation can generate steady revenue and keep customers coming back.
Read More →Is easy and effective service retention too good to be true? Prepaid maintenance expert offers advice for keeping your shop at capacity.
Read More →Jeff Smelley - Many of us find out computers slowing down and/or having aggravating little problems that conspire to rob our time, patience and productivity. Here are a few common problems and what you can do to fix them, as well as prevent them.
Read More →While customer service is necessary to close the sale, it is even more important in building loyalty and retention. Author Brad Nierenberg offers five ideas to help dealers develop customer service that goes above and beyond consumer expectations.
Read More →Sandra Zabek - The dealership must develop a customer-oriented business process with achieving a continual dialogue across all points of access...
Read More →Kerry Monica and John Perillo invested in a comprehensive retention program that has delivered an additional $274,000 in monthly labor and parts revenue.
Read More →Average age of vehicles in operation ticks up as a lingering pandemic-spurred effect.
Read More →Don Reed - According to the NADA, approximately 21,650 new car dealers generated about $30 billion in labor and parts sales...
Read More →A close call pits the Alpha Dawg against distracted driving, in-vehicle technology, deceptive ads and local repair shops.
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