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News•Staff•October 29, 2015

FTC Approves Consent Order Against BMW North America

Under the approved consent order, BMW is barred from telling MINI owners that routine maintenance must be done by franchised dealers in order to ensure a vehicle’s safe operation or to maintain its value.

News•Staff•August 11, 2015

Toyota Technician Wins International Company Award

Automotive technician Steve Travis was named to the Toyota 2014 Assembly of Champions, the only technician in the United States to receive the honor.

News•Staff•July 28, 2015

Vero Forms New Division With Acquisition of Fidelis PPM

With the acquisition, Vero and Fidelis PPM have formed DRIV Technologies LLC, which will provide dealers with a new prepaid maintenance technology platform designed to drive up customer retention.

News•Staff•April 28, 2015

Annual Cost to Own a Vehicle Falls 2%, AAA Finds

Decreases in gas prices and finance charges related to auto loans fueled the decline, but rises in maintenance and tire replacement costs make F&I protections an important consideration for vehicle owners.

News•Staff•April 14, 2015

SHIFTMobility Integrates Carfax Information Into App

SHIFTMobility has become part of myCarfax, integrating Carfax vehicle information into its ShopLite mobile solution.

Articles•Tim Vaughan•February 23, 2015

Everything in Its Place

Custom workstations allow dealers to design and maintain clean, efficient shops that can reduce customer wait times and help retain skilled technicians.

News•Staff•January 21, 2015

AutoPoint Launches Online Service Recommendation Tool

AutoPoint has launched its new OwnerCare tool, which allows dealer service customers to see a digital report on their vehicle and approve any additional maintenance from their computer or mobile device.

News•Staff•April 10, 2014

J.D. Power: Prepaid Maintenance Fueling Brand Loyalty, Repurchase Rates

The percentage of vehicle owners with complimentary or prepaid vehicle maintenance packages has more than doubled during the past five years, according to a study by J.D. Power. The growth of such offerings is helping to drive up loyalty and repurchase rates for OEMs and dealers.

News•Staff•October 15, 2013

DealerRater Launches Certified Service Center

DealerRater has launched a new segment for dealership service departments. Officials say the new offering is in response to an increasing number of online searches for auto repair and maintenance.

Articles•Paul Potratz•August 22, 2013

Marketing Maintenance

The magazine’s marketing guru lays out a plan for improving your service department’s six customer touchpoints. If followed, the strategy can turn the department into a marketing machine.

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