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The editor delves into two studies that paint a bleak future for dealership service departments and a third that says vehicle owners are there for the taking.
Read More →Daryl Tabor looks at how prepaid maintenance plans and courtesy service packages are driving service retention at dealerships.
Read More →Expert Don Reed, CEO of Fixed Ops Solutions, points out that the primary mission of a service advisor is to ensure that every customer is driving a safe and reliable vehicle. Reed also teaches you exactly how to accomplish your mission from building customer relationships to holding everyone accountable to the mission.
Read More →MPi, a leading provider of revenue and retention solutions for automotive dealership service departments, today announced the release of a new e-book for retailers and fixed ops directors, “Using Technology to increase Profits through the Service Lane.”
Read More →GSFSGroup launches SecureNet Maintenance Plus®, a reinsurable maintenance plan designed to drive traffic direct to the dealer’s service department.
Read More →Dominion Dealer Solutions announced today it has launched a dealer-branded consumer mobile app. The Be Back app, a white-labeled mobile application branded for each dealership, is a mobile glove box app designed to help consumers manage their vehicle’s maintenance needs from one device.
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The service department can become a profit machine with the right tools, processes and training. The use of maintenance menus and inspection checklists is a great place to start to focus on effective upselling.
Read More →Don Reed - Fixed ops industry expert and trainer Don Reed presents the five rules of engagement service advisors should follow with service customers.
Read More →Most customers postpone repairs and maintenance work. Industry Expert Hal Scott discusses why customers put off service work and explains how to overcome customer objections to get them in for needed service and maintenance.
Read More →Performance Loyalty Group, Inc., in partnership with MediaTrac, LLC, today announced that the UltraCare Preventative Maintenance Program introduced in April has enrolled over 200 auto dealerships in just 90 days and substantially increased service traffic and service drive revenues for these dealers.
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