Assumptions are a dangerous byproduct of our industry and we all need to check ourselves when it comes to stopping an idea in its tracks based on emotional biases and unsupported knee-jerk reactions.
No matter what product you sell or whether it is in person or over the phone, the first impression will have a great effect on your ability to help the customer make good decisions.
Understanding the importance of the in-store experience and how to make the customer feel as if they are part of a larger community or story will help your brand establish itself in the customer’s hearts and minds.
Glenn, Shawn, and Trent Polk reflect on the history and corporate culture that led to Glenn Polk Automotive Group winning F&I and Showroom’s 2019 Dealer of the Year Award.
The 2019 Audi e-tron SUV, the first fully electric Audi in the U.S., has earned Green Car Reports’ Best Car to Buy 2020 Award.
Convinced he was framed for financial crimes in Japan, former Nissan chief Carlos Ghosn somehow slipped past surveillance and fled to his home in Lebanon.
A number of U.S. auto dealers and dealership sales and F&I personnel were the victims or alleged perpetrators in several major fraud cases this year.
The Wall Street Journal reports the U.S. Securities and Exchange Commission is investigating accusations that BMW conspired with American dealers to inflate monthly sales reports.
ACV Auctions has acquired TrueFrame, a vehicle inspections provider specializing in but not limited to collision investigations.
The long, car-heavy list of vehicles set to depart the new vehicle market in 2020 includes the venerable Chevrolet Impala, which has been in noncontinuous production since 1957.