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Will I Ever Be a GM?

Are you ready to make the leap to the general manager’s chair? Auto retail veteran shares a five-step process you can use to maximize your potential and improve your chances.

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How to Train New Hires for Instant Success

Are you hiring new sales staff? Ask yourself three key questions before you throw your latest recruit to the wolves.

Study: Top Sales Performers Are Active Listeners

A new Marchex study of 6,200 dealership sales conversations by Marchex finds the top 25% of performers listened actively, asked engaging questions, offered contact information, requested names, and were unfailingly polite.

Save the Date: Industry Summit Heads to New Orleans

This year’s Industry Summit will be held Nov. 4–6 at the New Orleans Marriott, offering the nation’s premier advanced F&I training curriculum, new and returning tracks and events, and free admission for the first 100 dealers and general managers who sign up when registration opens this summer.

What Are You Teaching?

Dealers can be good teachers or bad teachers, and their influence on employees extends well beyond the showroom walls.

Oink, Oink

Can damages exist without evidence? Hudson retells the story of a New Jersey dealer who stood up to charges of concealing a salvage title — and won.

Dave Anderson to Deliver Industry Summit, Best Training Day Ever Keynote Address

LearnToLead founder and nationally recognized leadership trainer Dave Anderson will deliver the Tuesday afternoon keynote address at this year’s Industry Summit as part of the Best Training Day Ever agenda.

17 Tips for Effective Time Management

Manage your time like an expert by prioritizing completing, delegating or deleting the many tasks that crowd your personal and professional calendar.

Read the Instructions!

Success requires dealers to read the proverbial instruction manual for compliance, transparency, and customer service.

NCM, The Rawls Group Announce Leadership and Succession Program

The two firms will debut at NADA 2017 the new NCM-Rawls Dealer Executive Program, a 10-month leadership development curriculum on succession planning and leadership.