FCA US is recalling an estimated 1.48 million Ram trucks in the U.S. to help prevent drivers from inadvertently moving the gear-shifter out of the “park” position because of a faulty brake transmission shift interlock.
Recall Masters Inc. has integrated its real-time vehicle recall lookup solution into the Record360 app, which allows dealers to automate the asset management component within their rental and leasing department by digitizing vehicle condition reviews.
The connection will allow users of ELEAD1ONE’s Service1One Lane Management App to access Recall Masters’ real-time vehicle recall lookup tool.
An investigation by the state regulator found hundreds of vehicles were sold with serious safety recall issues, including unintended acceleration, airbag problems, vehicle fires, steering and break lost, among other issues.
The three retailers agreed to settle FTC charges that they touted rigorous inspections while failing to disclose that some vehicles were subject to unrepaired safety recalls. The FTC also finalizes orders against GM and two other sellers in similar cases settled earlier this year.
Recall Masters’ news, data, training and communication will now be integrated into AutoLoop’s Fixed Ops Suite to provide real-time recall lookup of vehicles during service appointment scheduling, as well as during the vehicle check-in and inspection process.
The firm’s 2016 U.S. Customer Service Index (CSI) Study shows that last year’s record number of recalls is having an effect on customer satisfaction with dealer service, which declined for the first time in six years.
CARB rejected Volkswagen's recall plan because it contained gaps and lacked sufficient detail. The agency said Volkswagen’s descriptions of proposed repairs lacked enough information for a technical evaluation and did not adequately address overall impacts on vehicle performance, emissions and safety.
Recall Masters has integrated its real-time recall status service with TimeHighway’s online scheduling solution, allowing dealers to purchase parts and free up technicians before a customer arrives for service.
The new site serves as a one-stop shop for all automotive recall news, data, training and communications, according to officials.
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