Using @utoVoice Live, dealers can engage customers with a professional call agent, book service appointments during the call, and gather or confirm important personal data points, such as email addresses and other contact fields. @utoVoice Live is the newest addition to @utoRevenue's family of multi-channel, direct marketing products that leverage the power of email, voice, direct mail, text, and online scheduling services.
The @utoVoice Live call types underscore seven of the most important service events in the customer lifecycle:
1. 1st Service Appointment Reminder
2. Regular Service Reminder – alleviate concerns on current FTC regulatory risk with pre-recorded calls
3. Lost Soul – for those customers you haven't seen for an extended period
4. Closed Repair Order Survey – make sure your customers are satisfied
5. Declined Service Follow-up – give your customers another chance to schedule
6. Missed Appointment Follow-up – reschedule a missed appointment by phone
7. State Inspection Reminder
General Manager, Brice Englert of @utoRevenue expresses his enthusiasm for the new product, “We are entering a new year where service retention may be the single most critical metric for our customers' success. By adding this important service, our clients will improve their retention rates and counter the effect of declining Units In Operation as a result of the pull-back in sales volume over the last 18 months.”
@utoVoice Live can be fully customized to target the consumers the dealer needs to contact: Reach out to just those customers without email addresses, ones who live within a specific radius of the dealership, or ones who haven't visited the business within a designated time frame. @utoRevenue reports back to the dealer with call success, customer comments, and the numbers the dealer needs to see to ensure they are maximizing their marketing budget.
@utoRevenue® (www.autorevenue.com), a division of Dominion Dealer Solutions, is based in Lee, Massachusetts. As a leading provider of permission-based email marketing solutions for retail auto dealerships, @utoRevenue has evolved to offer a complete line of marketing services including email, email collection, online appointment scheduling, direct mail, voice messaging, and e-newsletters.
About Dominion Dealer Solutions
Dominion Dealer Solutions helps car dealers attract, retain, and service customers for life. Dominion Dealer Solutions products include: lead generation through IFMG; customer relationship management tools through AVV, Autobase, and @utoRevenue; Web sites through Dealerskins and XIGroup; and specialized data aggregation, management, and reporting services through Dealer Specialties, Cross-Sell, The DataCube, and DataOne Software. These businesses serve more than 60 percent of auto dealers nationwide. Dominion Dealer Solutions is a division of Dominion Enterprises. Learn more at http://www.DominionDealerSolutions.com. Dominion Dealer Solutions is a division of Dominion Enterprises, a leading marketing services company serving the automotive, enthusiast and commercial vehicle, real estate, apartment rental, and employment industries. For more information, visit www.DominionEnterprises.com.