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Kamal to Lead Industry Summit Advisory Board

Auto Dealer Today and F&I and Showroom’s Tariq Kamal will helm the advisory board for this...

Auto Dealer Today and F&I and Showroom’s Tariq Kamal will helm the advisory board for this year’s Industry Summit, leading a group tasked with building an agenda tailored to the needs of dealers, F&I professionals, and industry members.

News

Study: Top Sales Performers Are Active Listeners

What’s the secret to a successful sales call? Active listening, according to a new dealership...

A new Marchex study of 6,200 dealership sales conversations by Marchex finds the top 25% of performers listened actively, asked engaging questions, offered contact information, requested names, and were unfailingly polite.

News

ADT Announces Winners of 2019 Dealers’ Choice Awards

ADT Announces Winners of 2019 Dealers’ Choice Awards

Auto Dealer Today has revealed the winners of the 15th annual Dealers’ Choice Awards, a program that gives dealers and dealership personnel the opportunity to recognize their favorite vendors, suppliers, and finance sources in 35 categories.

Article

5 Ways to Blow Up a Service Customer

Failing to properly itemize an RO is a common mistake that breeds frustration and distrust in...

Are you pulling in too much fixed ops revenue? Dealer consultant shares five proven methods for insulting customers, improperly documenting and addressing their concerns, and discouraging repeat visits.

Article

The Topic That Won’t Go Away: Loan Fees

Questions continue to swirl around loan fees charged to car buyers. A recent case in North...

A North Dakota car buyer prevailed in a recent case involving loan (or ‘acquisition’) fees that reached the state supreme court, where the dealer was found to have failed to properly disclose the charge.