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Sell the Experience

The goal should always be to listen and understand your customers better, not just to present a...

The goal should always be to listen and understand your customers better, not just to present a menu and overcome an objection.

Video

F&I Tip of the Week: Avoiding Down Time

What should you do, or say, to fill the time when recalculating payments to illustrate the...

What should you do, or say, to fill the time when recalculating payments to illustrate the customer's choices? Tune in to this F&I Tip of the Week with John Tabar of UDS to find out!

Article

The Secret Sauce of Objection Handling

For objection handling, secret sauce is that special technique, the one thing you can say or do...

For objection handling, secret sauce is that special technique, the one thing you can say or do that instantly changes a “no” to a “yes.” This can lead you to the easiest objection to overcome: the one that never happens!

Video

F&I Tip of the Week: Are You a Believer

Do you believe in your products or do you just sell them? It's a fair question. Here's a another...

Do you believe in your products or do you just sell them? It's a fair question. Here's another question that will help you find out ... What products are you currently enrolled in to protect your own personal vehicle? If the answer is none, that might be an indication that you are not a true believer after all. UDS' John Tabar encourages you to believe in the products you are selling to help the customer believe in their value.

Video

Tip of the Week: Are You An Early Riser?

How early do you get out of your office and engage the customer? Top F&I managers know that the...

How early do you get out of your office and engage the customer? Top F&I managers know that the sooner they engage the customer, the better. Tune in to this Tip of the Week with John Tabar of UDS.

News

Marcom Technologies Launches All-in-One Training Program

The customizable training platform takes Marcom’s expertise from over 30 years of training...

The customizable training platform takes Marcom’s expertise from over 30 years of training automotive professionals and helps dealerships plan, organize, and execute a strategic training initiative that will drive operational efficiency and accountability across their store.

Video

F&I Tip of the Week: The Five Elements

Most of us will process and retain a story better than we process or retain facts, and a good...

Most of us will process and retain a story better than we process or retain facts, and a good story can make the difference between your customer identifying with the value of the benefit and saying "no thanks." UDS's John Tabar shares the five elements of a good story in this Tip of the Week.

Article

Cupcakes and Etch

Sometimes you will get a deal thrown at you that is going to be an uphill battle. Instead of...

Sometimes you will get a deal thrown at you that is going to be an uphill battle. Instead of losing motivation, look at it as two things: a challenge and a teaching opportunity.

Article

Change Is Required

The automotive industry is going through rapid change, facing additional costs associated with...

The automotive industry is going through rapid change, facing additional costs associated with personnel, benefits, and retention, and depending on a steady stream of additional customers to replace those customers that have defected. So how do you change how you conduct business to meet the current challenge?