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Article

Break Down the Old Dealership Mentality

Improved cross-departmental communications creates a more positive environment for customers as...

F&I pro urges dealers to let your competitors beat up, wear down, and abandon customers while you deliver a buying experience that drives loyalty with a focus on communication, accountability, and teamwork.

News

Study: Salespeople Abandon Customers Every 20 Minutes

A new Roadster study finds leaving a car buyer’s side more than three times dramatically reduces...

A new study commissioned by Roadster finds auto sales professionals leave the average customer’s side once every 20 minutes during a typical car-buying transaction, a pattern that can decrease customer satisfaction by up to 30%.

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News

Startup Aims to Boost BDC Success

My BDC Success is a Phoenix-based startup offering advanced BDC monitoring, reporting, and...

My BDC Success was designed to provide remote monitoring, tracking, and training services to dealers seeking greater production from their business development centers.

Article

Learn to Listen and Listen to Learn

Learn to Listen and Listen to Learn

F&I pro offers a four-step process for dropping the bad habits your customers hate and building an experience that feels more like a productive conversation than a sales pitch.

Article

So You Need a New Agent

So You Need a New Agent

AUL Corp.’s Bryan Nieves offers advice for dealers who are in the market for a new agent, including what to look for in an F&I training program.