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COVID-19

COVID-19 Market Insights

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Opinion

Article

COVID-19 Changes Everything – Except How Americans Will Buy Cars

If the COVID-19 crisis has taught dealers anything, it is that they have a fiduciary duty to...

If the COVID-19 crisis has taught dealers anything, it is that they have a fiduciary duty to their shareholders, employees, and customers, to remain well capitalized in order to survive the next crisis. Stay the course, tweak where necessary, but don’t be so quick to fix what isn’t broken, despite what the disruptors might urge.

Article

The New Normal

What will selling and servicing cars in the New Normal be like post COVID-19? If you are a...

What will selling and servicing cars in the New Normal be like post COVID-19? If you are a professional, know your product, care about your clients, communicate with customers on their terms, and focus on an ownership experience that fits their life, you will succeed.

Article

The Why Behind

Instead of simply asking, telling, or yelling at your team to get you what you need – show them...

Instead of simply asking, telling, or yelling at your team to get you what you need – show them why it matters, and what happens when you don’t have what you need when you need it.

News

NADA Chairman Rhett Ricart: We’ve Got This

As auto dealers, we know disruption; it isn’t new and it will never stop. In fact, we’ve found a...

As auto dealers, we know disruption; it isn’t new and it will never stop. In fact, we’ve found a way to grow and thrive out of disruption, and the coronavirus pandemic will serve as yet another example of dealers adapting and overcoming our challenges.