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Blog Post

Do I Really Need a BDC?

Can the sales department do the same work as the business development center?

Why do you have a business development center? Heard urges dealers debating whether to empower or disband their BDCs to consider whether its duties can be carried out by any other means.

Blog Post

Who Killed Cadillac?

Was Cadillac’s killer a lone gunman or part of a conspiracy?

Ziegler believes the decline of General Motors’ luxury division could have been prevented and might not be inescapable. But bringing Cadillac back from the dead would require a complete overhaul — and not just for the cars.

Article

3 Digital Retailing Myths Debunked

Apprehensions about the cost and effectiveness of digital retail have kept many dealers on the...

Concerns over costs, the customer experience, and intangible benefits have prevented many dealers from competing in the digital sales and F&I arena. Separate fact from fiction with this three-minute read.

Article

Data Can Help Dealers Sell More OE Parts

Independent shop owners oversee about 70% of all post-warranty repairs and are in the market for...

Once treated as classified information, factory parts data is now shared freely. Opportunistic franchised dealers are seizing the opportunity by selling unneeded inventory to independent repair shops.