Your Daily Operations Magazine
Former dealer is convinced that miles mean money for dealers in the shared economy, where a large and growing customer base of ride-hail drivers is poised to add incremental income to idle units and offer new opportunities for sales.
Make your digital storefront easy to find and deliver a more engaging online experience — for sales and service — with four leading-edge strategies you can try today.
Carvana made a splash in the latest used-car retailer rankings, but analysts say the dealer disruptor is losing too much money and will never turn a profit.
Ziegler sounds the alarm over factory co-op programs that overpromise and underdeliver, limit dealer choice and vendor competition, and create the risk of a massive theft of valuable — and supposedly private — customer data.
Recalls drive service revenue and bring customers back to the dealership. Why not take advantage? Expert lists four ways to turn your next recall event into a fun and profitable experience for everyone involved.
A shortage of qualified lube techs is no reason to ignore the strict — and strictly enforced — Department of Labor rules governing the employment of your youngest workers.
Expert lists four surprisingly common — but easily avoidable — errors and omissions dealer principals commit along the road to front-end compliance.
Dealer software expert identifies targeted marketing as a space to watch in 2019 as retailers and finance sources seek out and invest in new ways to engage down-funnel shoppers.
Whip your website into shape with this rundown of five mission-critical performance standards and personalization tools every dealer needs to compete on any platform.
Despite rampant misinformation surrounding F&I products, a survey of U.S. car buyers and lessees proves the need for service contracts and prepaid maintenance is there. You just have to offer them.
A Pennsylvania case proves the dealer’s choice of words can make or break a consumer’s claim resulting from the mechanical failure of a vehicle sold ‘as is.’
Those of us who actually work in dealerships can and should get serious about countering the rhetoric spouted on college campuses and elsewhere that says there’s no future in the car business.
Dwindling consumer attention spans have compelled many retailers to make their marketing messages faster and louder. Smart dealers use their first eight seconds to make a lasting impression.
Systems expert makes the case for adopting electronic menu, rating, and contracting capabilities to make life easier for front-end staff, eliminate pointless inefficiencies, and reduce unforced errors.
Every dealership is filled with hidden profit killers. Smoke them out by asking the simple questions that can reveal untapped revenue and uncontrolled costs.
Ed Bobit, the founder of Bobit Business Media, F&I and Showroom and many more media brands, passed away June 29, 2014, at the age of 86. Bobit was a man of outsized pleasures, but none more than his work and family, which were usually one and the same. Enjoy these photos of "Coach" Bobit enjoying the very full life he led.
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