Your Daily Operations Magazine
Recapturing lost revenue is the first step toward fixed ops profitability. Use this four-step process to reduce or eliminate wasted tech hours, declined services, inefficient scheduling, and lost tire sales.
EFG Companies’ John Pappanastos has offered new commentary on the relationship between finance and service, including the need for full integration to maintain dealer and agency revenue.
General Motors announced that nearly 1,000 dealers and other repair facility operators have enrolled in the OEM’s Collision Repair Network, far exceeding expectations.
A new AAA study finds the presence of an advanced driver-assist safety system can add an extra $3,000 in collision repair costs.
Phoenix Systems has retired its flagship BrakeStrip product with BrakeStrip Plus, a new solution designed to multiply service opportunities and make sold vehicles safer and more reliable.
Vero has released Maintain and Key ID, new technologies designed to enhance service retention and F&I remarketing.
Affinitiv has acquired Caldwell & Kerr Enterprises, forming a strategic partnership designed to enhance digital capabilities for a combined customer base.
A new partnership between Auto/Mate and Kimoby was designed to help dealers improve customer communications and CSI scores.
A survey of 3,550 customers and 404 dealership employees offers insights into how the service department experience drives dealership profitability and growth.
Conduct a three-step audit of comments and ratings to learn how your service department is perceived by customers and which issues need immediate attention.
The newest feature in IHS’s WorldView online aftermarket solutions provides auto dealers and other users a view of what’s happening at the counter in near-real time.
Affinitiv has launched a series of free monthly webinars designed to help auto dealers maximize revenue potential.
Turn a profit killer into a profit generator with a proven, six-step process that reduces costs and improves retention.
A new report from LoJack details how dead batteries and missing inventory can slow the sales process and cost dealers fixed ops revenue.
Unsafe facilities, untrained workers, and a permissive corporate culture can lead to accidents, injuries, and lawsuits.
