“From the start, I was impressed with NAC’s outstanding team of people and their dedication to answering customer needs with agility, flexibility and a can-do attitude. I look forward to driving profitable growth for NAC, getting back to the basics of this industry, and having a lot of fun,” says Anderson of his decision to make the move to NAC and his immediate goals for his new position.
Anderson comes to NAC with 35+ years of experience in the automotive industry, over which he grew and developed – from trade-schooled mechanic, to claims customer service, into service contract sales and technology – to become a well-respected sales management executive. He is a dynamic leader with an impressive background that includes industry-changing software systems design and implementation for aftermarket products.
“Steve has a terrific understanding of the service contract industry. His extensive experience, and abilities to inspire, assist and lead change, along with his up-beat attitude and fresh ideas are welcomed and appreciated. We’re excited to have Mr. Anderson on-board and looking forward to continued profitable growth as we expand our training, technology and web-based initiatives,” says Bill Speaks, C.E.O of NAC.
Anderson’s experience also includes fixed operations, fleet leasing, customer service and sales training. Prior to his position at NAC, Anderson was the Western U.S. Sales Manager for Warranty Solutions – a part of Wells Fargo Dealer Services – in Denver, CO, where he was responsible for supporting both agents and corporate sales reps, and was instrumental in the development of business-to-business web initiatives (e-contracting, online contract registration and claims submission), as well as many of their dealer participation, reinsurance ?and retrospective commission programs in place today.