WALTHAM, Mass. — DealerRater, a car dealer review website, announced the winners of the 2014 Dealer of the Year Award Program at the National Automobile Dealers Association Convention & Expo in New Orleans Saturday. The awards are given for distinction in outstanding customer service based upon customers’ reviews of their dealership experiences shared on DealerRater’s website.
The highest honor is presented to Bozard Ford Lincoln of St. Augustine, Fla. as overall 2014 Dealer of the Year. A family-owned and operated dealership since 1949, this dealer received 982 reviews and earned a 12-month average PowerScore of 4.89 out of 5 stars in 2013.
In addition, Capital GMC Buick Cadillac of Regina, Saskatchewan is awarded as the top 2014 Canadian Dealer of the Year. With 699 reviews in 2013, the dealership produced a 12-month average PowerScore of 4.8, the highest score of all Canadian dealers.
The additional 2014 Dealer of the Year Award winners within their respective brand categories at the U.S. and Canada national levels are listed below while the complete list of winners at the state/provincial level is available on DealerRater.com.
Acura: Curry Acura — Scarsdale, N.Y.
Aston Martin: Foreign Cars Italia — Greensboro, N.C.
Audi: Prestige Audi —N. Miami Beach, Fla.
BMW: Park Ave BMW — Rochelle Park, N.J.
Buick: Coulter Cadillac Buick GMC — Phoenix, Ariz.
Cadillac: Coulter Cadillac Buick GMC — Phoenix, Ariz.
Chevrolet: Phillips Chevrolet — Frankfort, Ill.
Chrysler: Shuman Chrysler Dodge Jeep Ram — Walled Lake, Mich.
Dodge: Shuman Chrysler Dodge Jeep Ram — Walled Lake, Mich.
Ferrari: Boardwalk Ferrari Maserati of Plano — Plano, Texas
FIAT: Rick Case FIAT — Davie, Fla.
Ford: Bozard Ford Lincoln — St. Augustine, Fla.
GMC: Coulter Cadillac Buick GMC —Phoenix, Ariz.
Honda: Bommarito Honda — Hazelwood, Mo.
Hyundai: Harbor Hyundai — Long Beach, Calif.
Infiniti: Infiniti of Naperville-Lisle — Lisle, Ill.
Jaguar: Wilde Jaguar of Sarasota — Sarasota, Fla.
Jeep: Shuman Chrysler Dodge Jeep Ram — Walled Lake, Mich.
Kia: Bulldog Kia — Bogart, Ga.
Lamborghini: Lamborghini Dallas – Dallas, Texas
Land Rover: Princeton Land Rover — Princeton, N.J.
Lexus: Wilde Lexus of Sarasota — Sarasota, Fla.
Lincoln: Bozard Ford Lincoln – St. Augustine, Fla.
Maserati: Boardwalk Ferrari Maserati of Plano — Plano, Texas
Mazda: Mazda of Elk Grove — Elk Grove, Calif.
Mercedes-Benz: Atlanta Classic Cars — Deluth, Ga.
MINI: Prestige MINI — Ramsey, N.J.
Mitsubishi: RC Hill Mitsubishi — DeLand, Fla.
Nissan: Eisenhauer Nissan — Wernersville, Pa.
Porsche: Hennessey Porsche North Atlanta — Roswell, Ga.
Ram: Shuman Chrysler Dodge Jeep Ram — Walled Lake, Mich.
Scion: Toyota of Naperville — Naperville, Ill.
Smart: Tysinger Motor Co. Inc. — Hampton, Va.
Subaru: Heuberger Motors — Colorado Springs, Colo.
Suzuki: White Bear Lake Mitsubishi Suzuki — White Bear Lake, Minn.
Toyota: Toyota of Naperville — Naperville, Ill.
Volkswagen: Luther Burnsville Volkswagen — Burnsville, Minn.
Volvo: Smythe Volvo — Summit, N.J.
Recreational Vehicles: Holman Motors, Inc. — Batavia, Ohio
Used Car Dealers: Kentson Car Company — Bountiful, Utah
Audi: Audi of Mississauga — Mississauga, ON
BMW: Endras BMW MINI — Ajax, ON
Buick: Capital Buick GMC Cadillac — Regina, SK
Cadillac: Capital Buick GMC Cadillac — Regina, SK
Chevrolet: Ulmer Chevrolet Cadillac — Llyodminster, SK
Chrysler: Peel Chrysler Jeep Dodge Ram – Mississauga, ON
Dodge: Peel Chrysler Jeep Dodge Ram — Mississauga, ON
FIAT: Peel Chrysler Jeep Dodge Ram — Mississauga, ON
Ford: Capital Ford Lincoln, Inc. — Regina, SK
GMC: Capital Buick GMC Cadillac — Regina, SK
Honda: Winnipeg Honda — Winnipeg, MB PRESS RELEASE: FOR IMMEDIATE RELEASE
Hyundai: Bank Street Hyundai — Ottawa, ON
Jeep: Peel Chrysler Jeep Dodge Ram — Mississauga, ON
Kia: Kia of Newmarket — Newmarket, ON
Lexus: Lexus of London — London, ON
Lincoln: Capital Ford Lincoln, Inc. — Regina, SK
Mazda: Bank Street Mazda — Ottawa, ON
MINI: Endras BMW MINI — Ajax, ON
Mitsubishi: Bank Street Mitsubishi — Ottawa, ON
Nissan: Collins Nissan St. Catherines — St. Catherines, ON
Ram: Peel Chrysler Jeep Dodge Ram — Mississauga, ON
Scion: ToyotaTown/ScionTown — London, ON
Subaru: Subaru of Lethbridge — Lethbridge, AB
Toyota: ToyotaTown/ScionTown — London ON
Volkswagen: Bramgate Volkswagen — Brampton, ON
Used Car: Toronto Auto Brokers Used Car Dealership — Woodbridge, ON
The 2014 award winners demonstrated consistently high PowerScore ratings for customer satisfaction, placing them in the top of their class. The PowerScore is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2013 calendar year. The dealership must also have had at least 25 new reviews written on DealerRater’s website during the 2013 calendar year and an average rating greater than 4.0 (calculated monthly), with 5.0 as the highest possible score.
“We congratulate all 2014 Dealer of the Year winners,” said Chip Grueter, founder and chief technology architect of DealerRater. “With the ever-growing significance of dealership reviews in the car-buying process, this year’s winning dealerships will be able to better differentiate themselves for competitive gain over other dealers across North America.”