CHICAGO — Affinitiv announced the rollout of its upgraded V6.0 service scheduling solution this week to dealers nationwide. According to the company, this version of its scheduling tool features increased flexibility and customization to help dealers drive even more revenue to their service departments.
“We were looking to make it easier for dealers to customize their service scheduling capabilities, instead of providing a one-size-fits-all approach. Now dealers can filter appointment books by mileage, display dealership amenities, customize colors for each dealership’s website and highlight select time slots for discounts and other offers,” said Karen Dillion, executive vice president of Service Scheduling for Affinitiv.
As part of these enhancements, customers will be able to use Quick Appointment and login by using a telephone number or social media login, avoiding the need to keep track of additional passwords. Dealers will also have the ability to better manage their Express Service.
The enhancements also bring a new feature designed to allow dealers to set specific criteria for each entity. For example, Express Service mileage could be set at 0-29,000 miles so only Express appointments can be scheduled for vehicles with less than 29,001 miles, the company stated.
Originally posted on F&I and Showroom