REDWOOD CITY, Calif. — Xtime will introduce a series of new, innovative features to Spectrum, the company’s fully integrated, cloud-based service management platform, at the NADA convention in San Francisco this week, the company announced. Released alongside these product developments will be Senior Vice President Jim Roche’s second book, “Fast Break: Creating a Customer-Centric Operating Philosophy for Automotive Service,” and the second phase of Cox Automotive’s 2018 Service Industry Study.
New enhancements to Xtime’s Spectrum service management platform a completely redesigned Consumer Scheduling tool designed to offer a more convenient and seamless booking experience for service customers; an entirely new communications platform, Xtime Texting; and a revamped Tablet Reception within Xtime Engage to offer a consistent, positive customer service experience.
“To meet the high demands of today’s consumers, Xtime is constantly developing new enhancements to empower dealers with the tools they need to exceed customer expectations,” said Tracy Fred, vice president and general manager for Xtime. “By harnessing the power of Spectrum to manage their fixed operations, dealers can build customer loyalty, increase retention and drive profitability.”
Roche’s “Fast Break” was written to provider roadmap for dealers to create a customer-centric service department to accelerate revenue growth. Drawing on more than 35 years of automotive fixed operations high-tech experience and consultation with over 2,000 dealerships, Roche outlines how dealerships can increase their service market share and achieve profitable growth by focusing on a customer-centric philosophy.
“In today’s competitive market, adopting a customer-centric approach is essential to service growth,” said Roche. “There is a huge gap of unrealized revenue potential in the service department, and dealerships must pivot now to seize that opportunity.”
Visit Xtime at Booth 2111S at NADA Show 2019.