REDWOOD CITY, Calif. — To help dealers build stronger customer relationships and drive lasting customer retention in the service department, Xtime today announces a new integration of its Inspect product with DMS provider Auto/Mate Dealership Systems.
Dealers using Auto/Mate’s DMS will now be able to take advantage of Xtime’s Inspect module, part of the automotive industry’s leading cloud-based service management platform. Xtime Inspect was designed to help dealers drive greater shop efficiency and can also help boost both revenue and customer satisfaction with digital multipoint inspections, professionally presented recommended services, and online customer approvals.
“With industry headwinds continuing to disrupt the service department and threaten dealership profitability as a whole, Xtime knew it was mission critical to invest in new relationships to ensure the benefits of Inspect were available to as many dealers as possible,” said Tracy Fred, vice president and general manager for Xtime. “Through the Inspect integration with Auto/Mate, more dealers will have the resources they need to provide a consistent customer experience that offers transparency, confidence and trust every step of the way to create lifelong customers.”
Leveraging its existing integration with Xtime Schedule, Auto/Mate dealers will now be able to import repair orders into Inspect and check parts availability in real time, executives noted.
“Xtime’s integration with our Parts Module will allow parts department users to save time and create more accurate parts quotes, as well as communicate pricing and availability throughout the entire dealership,” said Mike Esposito, president and CEO of Auto/Mate. “We have designed our Open/Mate program to expedite the integration process from third-party vendors for a low cost, which increases satisfaction for both parties’ dealership customers.”