Ford Doubles Down on Backup Cameras
Automaker, in the middle of a big recall over the devices, offers 15-year warranty

Ford said it’s gotten more than 12,000 complaints about the camera issue since the first came in 2014, and that it’s aware of five crashes but no injuries.
Ford
Rearview cameras, a staple of cars for years now and a favorite feature due to the safety boost they provide, are nevertheless often a headache for automakers because they lead to many a recall.
Ford, by no means alone in issuing the camera recalls, has nevertheless had more than its fair share. Now it’s aiming to solve the problem in a more comprehensive way.
The Detroit-area automaker issued a 1.4 million-unit recall last week of multiple 2015 to 2019 Ford and Lincoln models to address a faulty camera that can display distorted, inverted and/or intermittent or blank images when the vehicle is in reverse. It said it’s gotten more than 12,000 complaints about the issue since the first came in 2014, and that it’s aware of five crashes but no injuries.
Ford dealers will inspect recalled units’ rearview cameras and replace them if needed with cameras manufactured via an “updated process with higher quality control,” it said in documents filed with the National Highway Traffic Safety Administration.
Meanwhile, the automaker said it will provide an extended 15-year rearview camera warranty for camera-equipped vehicles not included in the recall and earlier related recalls over rearview cameras.
“We are taking this additional action to provide extra reassurance to our customers,” Chief Operating Officer Kumar Galhotra said in a press release on the measures. “Under this comprehensive program, customers who experience a rearview camera issue confirmed by a Ford or Lincoln dealer will receive a replacement for their rearview camera, offering long-term assurance.”
Ford said it’s working to improve autos’ safety overall by more than doubling the size of its safety and technical team.
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