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Dealer Ops•Cover Story•by Stephanie Forshee•December 30, 2013

Sales Pro of the Year: The Meticulous Car Guy

Michael Nekava tops a successful career as a nationally ranked Mercedes-Benz salesman with the magazine’s 2013 Sales Professional of the Year award.

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Dealer Ops•by Jim Ziegler•December 30, 2013

NADA in New Orleans: Let the Good Times Roll ... Again

The Alpha Dawg is ready to laissez les bon temps rouler as the NADA convention returns to New Orleans and welcomes an industry on the rise. Whether the vendors will welcome his presence is another matter.

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Training•by Kelsey Nolan•December 27, 2013

January 2014 Sales Pro: Chris Ashley

Chris Ashley of Lithia Toyota of Abilene (Texas) is Auto Dealer Monthly's January 2014 Sales Professional of the Month.

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Dealer Ops•by Greg Wells•December 18, 2013

How to Choose the Right CRM

If your mission at this year’s NADA convention is to select a new CRM for your operation, start with this five-step guide.

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Dealer Ops•by Harlene Doane•December 16, 2013

Lose That Number

Dealers are grappling with a set of new regulations designed to limit calls and text messages delivered to mobile phones.

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Dealer Ops•by Tom Hudson•December 10, 2013

Complying With Collections Laws

The magazine’s resident legal eagle ponders how laws governing debt collection apply to auto dealers.

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Dealer Ops•by Kirsti Correa•December 10, 2013

Multichannel Marketing Boosts Sales at Auburn Volkswagen

Auburn Volkswagen’s multichannel marketing campaign has boosted sales by engaging customers at every stage of the buying process.

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Dealer Ops•by Jim Ziegler•December 6, 2013

Helter Skelter: An Industry on the Brink of Revolution

The Alpha Dawg returns to warn dealers that the industry is on the brink of a revolution, and he says OEMs, vendors and search engines are not on their side.

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Dealer Ops•by David Gesualdo•December 3, 2013

Scam Artists: Embezzlement in Car Dealerships

Enforcing accountability is the only sure way to prevent the embezzlement of dealership funds.

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Dealer Ops•Cover Story•by Stephanie Forshee•December 2, 2013

Inside Job: Special Report on Embezzlement

Embezzlement leaves a black mark on the industry and can be devastating to the affected dealership. But there are only so many staffers with access to accounting records, and most embezzlers fit a known profile. So why does each case seem to take dealers by surprise?

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