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Digital•by Tariq Kamal•July 1, 2013

The Diesel-Powered Dealer

Auburn (Wash.) Volkswagen's Matthew Welch is fiercely loyal to his customers, his staff and the VW brand. He's also a tireless advocate of diesel powerplants.

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Dealer Ops•by Greg Goebel•July 1, 2013

Check The Stubs

Fraudulent paystubs are a serious threat to your dealership and the trust you’ve built with your finance companies.

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Dealer Ops•by Thomas B. Hudson•July 1, 2013

Failure To Sign

A Georgia dealer dodged a legal bullet after management failed to sign a document, but there was no escaping the cost of defending the matter in court.

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Dealer Ops•by Stephanie Forshee•July 1, 2013

Putting Up A Fight

The industry continues to emerge from the Great Recession, but dealer-protection bills approved in New Hampshire and Colorado prove that not everything is getting back to normal.

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Dealer Ops•by Michael Cassinelli•July 1, 2013

3 Sales-Killing Words

F&I expert identifies three words producers need to avoid at all costs when working with customers. Find out what they are and what words you should use instead.

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Fixed Ops•by Don Reed•July 1, 2013

12 Steps To Selling Service

The magazine’s service coach breaks down a service-selling process that can deliver a 30 to 50 percent closing ratio.

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Deconstructing The Tax Relief Act

Accounting wiz explains three key points dealers need to know about the Taxpayer Relief Act of 2012.

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Dealer Ops•by Tom Callahan, President Ally Insurance•July 1, 2013

Millennials, Mobile And F&I

Technology in the hands of a skilled F&I salesperson will help empower the customer.

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Compliance•by Gregory Arroyo•July 1, 2013

Telling The Future

The editor bites on a pitch for an article about the future of auto retailing, a topic he's steered clear of given the emotions it tends to stir.

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Digital•Cover Story•by Stephanie Forshee•July 1, 2013

Test Drives Delivered: A Profile of a Unique Seattle Startup

A Seattle startup is taking a different approach to improving the car-buying experience, one that is supposed to drive a better connection between dealers and their customers.

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