Auburn (Wash.) Volkswagen's Matthew Welch is fiercely loyal to his customers, his staff and the VW brand. He's also a tireless advocate of diesel powerplants.
Read More →
Fraudulent paystubs are a serious threat to your dealership and the trust you’ve built with your finance companies.
Read More →
A Georgia dealer dodged a legal bullet after management failed to sign a document, but there was no escaping the cost of defending the matter in court.
Read More →The industry continues to emerge from the Great Recession, but dealer-protection bills approved in New Hampshire and Colorado prove that not everything is getting back to normal.
Read More →
F&I expert identifies three words producers need to avoid at all costs when working with customers. Find out what they are and what words you should use instead.
Read More →
The magazine’s service coach breaks down a service-selling process that can deliver a 30 to 50 percent closing ratio.
Read More →
Accounting wiz explains three key points dealers need to know about the Taxpayer Relief Act of 2012.
Read More →Technology in the hands of a skilled F&I salesperson will help empower the customer.
Read More →The editor bites on a pitch for an article about the future of auto retailing, a topic he's steered clear of given the emotions it tends to stir.
Read More →
A Seattle startup is taking a different approach to improving the car-buying experience, one that is supposed to drive a better connection between dealers and their customers.
Read More →