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Training•by Courtney Cole•June 26, 2013

Data-Driven Sales

The magazine’s back-page columnist lays out a plan for getting customers to pull the trigger on a new car. All it takes is a little tech and the right data.

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Digital•Cover Story•by Stephanie Forshee•June 13, 2013

On the Go

Mobile CRM can allow salespeople to access key data without ever having to leave the customer’s side. Managers can use the same technology to keep their employees in line, even when they are out of the office. But legal experts say that both conveniences can be areas for concern.

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Dealer Ops•by ADM•June 5, 2013

10 Must-Dos Before Selling the Store

Now that the economy has turned around, selling a dealership can be done with a lot more comfort. But dealers need to be smart before making any hasty decisions.

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Training•by Brittany-Marie Swanson•June 1, 2013

Sales Professional of the Month: Prince Sinsuat

More than 4,000 Stokes Honda North customers have purchased cars from Prince Sinsuat in the 12 years he’s worked the showroom floor.

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Dealer Ops•by Tom Hudson•June 1, 2013

Describing F&I's Role

The magazine’s legal eagle dusts off his soapbox to deliver a warning he’s delivered countless times before. But this time, there’s more at stake than the threat of consumer lawsuits.

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Dealer Ops•by Julie Jamison & Keith Shetterly•June 1, 2013

The Invisible Customer

Your CRM contains a goldmine of sold customers, however industry pros explains why these leads often go missing.

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Dealer Ops•by Philip Barras•June 1, 2013

CRM Goes Beyond Technology

It takes more than technical know-how to maximize your CRM tool. The experts agree that process, accountability and personal leadership are the keys to success.

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Digital•by Brian Burt•June 1, 2013

Going Toe-To-Toe With Google

If your business depends upon online search results, any changes to Google’s algorithm can have a profound effect. Web marketing expert offers six steps for responding to an unexpected change.

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Training•by Greg Goebel•June 1, 2013

Capturing The Special Finance Lead

Special finance expert Greg Gloebel explains how he would spend his advertising dollars to attract credit challenged customers in today’s market.

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Dealer Ops•by Tariq Kamal•June 1, 2013

From Products To Finance

Two years ago Douglas Duncan started Global Lending Services, a company that is now on the path to becoming a national player in that segment.

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