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Dealer Ops•by Ali Amirrezvani•December 5, 2012

Are You Considering F&I in Your Digital Marketing Decisions?

Ali Amirrezvani, president and CEO of DealerOn, discusses changes dealers can make to their digital marketing strategy to include an under-served segment online, F&I.

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Dealer Ops•by Brad Nierenberg•December 3, 2012

Influencing the Shopper

Brad Nierenberg, president of RedPeg Marketing, looks at how consumers use social media throughout their purchasing cycle and what it means for auto dealers.

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Dealer Ops•by Kimberly Long•November 30, 2012

BDC Spells Success at Mike Anderson Chevrolet

Kimberly Long talks about the great success Mike Anderson Chevrolet has had with the perfect business development center (BDC) and customer relationship management (CRM) system. Kimberly points out the different BDC strategies that worked and how you can implement them at your dealership.

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Digital•by Paul Potratz•November 28, 2012

Have You Ever Wondered Why Visitors to Your Website Are Not Converting?

Expert Paul Potratz explains exactly how to setup your marketing strategy to make your website conversions skyrocket and your advertising cost per lead decrease. Potratz discusses how to use new technology such as heat mapping, eye-tracking and multi-funnel channels to provide important & actionable information.

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Dealer Ops•by Kimberly Long•November 26, 2012

Training in the F&I Office

Auto Dealer Monthly editor Kimberly Long explains where dealerships should focus their F&I training efforts. From engaging the customer and creating interest to decreasing customer wait time, Kimberly points out the important parts of F&I training.

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Dealer Ops•by David Missimer•November 23, 2012

When You Must Issue an Adverse Action Notice

Expert David Missimer, Vice President and General Counsel of Automotive Compliance Consultants, clearly spells out the conditions under which auto dealers must provide an adverse action notice. Missimer explains exactly what dealers must know and when you must issue an Adverse Action Notice under the Fair Credit Reporting Act (FCRA).

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Dealer Ops•by Greg Goebel•November 21, 2012

In Search of Silver Bullets

Greg Goebel, president and CEO of Auto Dealer Monthly, discusses how your special finance department can increase their amount of 'good' leads. Through 5 easy steps from tracking your traffic to setting up a budget, Greg outlines the perfect plan to increase your special finance departments' leads immediately.

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Dealer Ops•by Amy Peck•November 20, 2012

Digital Marketing Dos and Don'ts

The one constant with digital marketing is that it changes… constantly. The challenge for car dealerships is keeping up with the ways in which digital marketing can help them discover and engage consumers, and turn

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Fixed Ops•by Don Reed•November 19, 2012

The Primary Mission of a Service Advisor

Expert Don Reed, CEO of Fixed Ops Solutions, points out that the primary mission of a service advisor is to ensure that every customer is driving a safe and reliable vehicle. Reed also teaches you exactly how to accomplish your mission from building customer relationships to holding everyone accountable to the mission.

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Dealer Ops•by Kirk Manzo•November 16, 2012

Customer Engagement: Your Key to Increasing Product Acceptance

Kirk Manzo, president of The Manzo Group, identifies the key to increasing product acceptance among your customers. Manzo talks about how to update your presentation of information to increase customer engagement & experience.

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