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Technology Expert Ali Amirrezvani discusses one of the most important aspects of customer relationship management today: website lead response time.
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Gene Daughtry, general manager of Best Ride, duscusses the huge role of underwriting in the BHPH sales process.
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Online communication has shifted the dealership-to-customer relationship. In the future, to keep up, dealers will have to transition from traditional CRM systems and processes to social customer relationship management (SCRM).
Read More →Here are few simple suggestions to help incorporate social media into your customer relationship management efforts.
Read More →Seth Lieberman, CEO of Pangea Media/SnapApp, reveals seven things to think about when crafting a Facebook post for your business.
Read More →“Go green.” It sounds easy enough, but where do you start? Auto Dealer Monthly has compiled 22 ways dealers can go green.
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Success in special finance cannot be achieved without total commitment. Special Finance Expert Greg Goebel discusses three areas that can affect a dealer's level of commitment: capital, conflict and fear.
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Many business owners don’t link the idea of environmentalism with cost-efficiency; instead they consider going green an expense, seldom looking at long-term savings. Capitol Auto Group is changing those ideas.
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Considering the acquisition of another rooftop? Before you decide, Dealer Courtney Cole poses the question: Are you taking full advantage of all the existing profit opportunities in your current dealership?
Read More →BHPH Expert Mark Dubois discusses why developing an effective CRM program is so vital to success in a BHPH business.
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