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Dealer Ops•by Joseph Clementi•May 11, 2012

Make Your Website a Destination

Your dealership website should be a destination and not a pass-through page. Joseph Clementi, general manager of University Honda, looks at three essential elements of website management to helps dealers with their conversion rates.

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Digital•by Paul Potratz•May 9, 2012

Pinterest - The New Kid On The Block

Advertising and Marketing Expert Paul Potratz looks at how dealerships can utilize and benefit from Pinterest, one of the latest social media platforms to catch on.

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Dealer Ops•by Gene Daughtry•May 9, 2012

Promotion Is More Work Than Just Advertising

Marketing is about who you are, why you’re different and how you deliver that message. Best Ride General Manager Gene Daughtry reminds dealers of the need to get involved and be visible in the community as part of marketing their operation.

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Dealer Ops•by Kirk Manzo•May 7, 2012

Prepare F&I Employees to Reach Their Potential

The need to have both the right people and the right process in place is most glaring in your F&I department. F&I Expert Kirk Manzo discusses the importance of defining your F&I process and monitoring the activities of your F&I team.

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Dealer Ops•by Kimberly Long•May 4, 2012

New River Auto Mall’s Centralized BDC

In less than two years, New River Auto Mall has gone from not having a business development center to having a BDC that works over 1,300 leads each month and is responsible for between 30 and 50 percent of total dealership sales each month.

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Dealer Ops•by Greg Goebel•May 2, 2012

Inventory – The Lifeblood of Your Special Finance Department

Special Finance Expert Greg Goebel explains why having the proper inventory is crucial to the success of a special finance department.

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Dealer Ops•by Tom Hudson•April 30, 2012

Dealer Financing, Pricing Discretion and Class Action Lawsuits

Attorney Tom Hudson discusses a recent court decision in the housing finance area that could be useful in the auto financing arena as well.

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Digital•by Greg Wells•April 27, 2012

Ten Must-Haves for a CRM Tool

Industry expert and trainer Greg Wells discusses several important features to look for when choosing a CRM tool.

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Dealer Ops•by David Keller, CPA, CFE•April 25, 2012

Tracking The New Year

Accountant David Keller explores some ways dealers can better track accounting transactions to aid in their year-end comparison and analysis process.

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Dealer Ops•by Nicole Munro•April 24, 2012

Arbitration Remains in the Spotlight – Even Outside of the Ninth Circuit

The Consumer Financial Protection Bureau recently began a public inquiry into how consumers and financial services companies are affected by arbitration and arbitration clauses. Attorneys Nicole Munro and Latif Zaman of Hudson Cook look at how some state courts are finding ways to invalidate arbitration provisions.

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