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Digital•by Glynn Rodean•December 28, 2009

Database Mining for All Departments

Glynn Rodean - Database mining, or organic business development, is maximizing the opportunities that are sitting in a dealer’s database uncultivated or, to be frank, being ignored. These people are not being called; they’re not getting letters.

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Dealer Ops•by Kimberly Long•December 22, 2009

Phil Smith Acura Finds Success with Follow-Up Strategy

Kimberly Long - Riding out the rough waves of the economy hasn’t been a breeze for anyone, but Phil Smith Acura in Pompano Beach, Fla., seems to be weathering the storm quite nicely. The store, which has been a part of Phil Smith Automotive Group for three years, focuses intently on attracting and engaging customers online.

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Dealer Ops•by David Keller, CPA, CFE•December 21, 2009

Avoid Year-End Surprises

David Keller - As we all know, 2009 is a year we are willing to lock away in the attic and forget. There have been many changes in management styles, efficiencies, inventory values, personnel, sales, income, et cetera this year, and there will probably be more to come in 2010.

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Dealer Ops•by Harlene Doane•December 17, 2009

Driving up F&I Profits

Harlene Doane - Stephens, Inc. published a report on F&I income earnings per vehicle retailed for the top public automotive groups based on fourth-quarter 2008 data. The data is below.

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Dealer Ops•by Kimberly Long•December 16, 2009

Sweetening the Deal

Kimberly Long - It’s a question dealers ponder daily: How do I make my store stand out in the crowd? Everyone wants to convince customers to buy from their store instead of the guy down the road; that’s certainly nothing new.

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Dealer Ops•by Kirk Manzo•December 15, 2009

People and Process are the Keys to your Success

Kirk Manzo - Ask every manager at your store to write down the complete sales and F&I process. How many different versions might you receive? How well-defined is your sales and F&I process?

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Dealer Ops•by Charley Pompey•December 14, 2009

Does Your Website Have an Online Credit Application?

For special finance dealers and BHPH dealers, the most important aspect of your dealership website is the online credit application. If you do not have one on your website, you are wasting your money and time online.

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Digital•by J.D. Rucker•December 10, 2009

Keys to F&I Success Online

Jim Rucker - Credit is a big topic in the automotive industry, especially for car dealers struggling with slow, post-Clunkers sales. Selling the vehicle is difficult enough but once it gets to finance, an entire other world of concerns is present.??

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Dealer Ops•by Tom Langas•December 9, 2009

It’s Called Special Finance for a Reason

This month celebrates my twentieth anniversary in special finance. Throughout the years, the economic landscape has changed several times, as have the names of the finance companies that have made special finance a fixture in most successful dealerships.

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Dealer Ops•by Jennifer Murphy Bloodworth•December 9, 2009

Life After Chrysler

Jennifer Murphy - The year 2009 has certainly earned a place among the pages of history books for several reasons; one of the most startling was two domestic auto manufacturers filing bankruptcy back to back.

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