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Dealer Ops•by Mark O'Neil•December 8, 2009

Five Tips to End the Year Strong

Mark O'Neil - The past year has unequivocally been a challenging one for our industry, yet as the economy slowly recovers and consumer confidence increases, we can look forward to a brighter future.

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Dealer Ops•by Tom Hudson•December 4, 2009

The Gust Monitor

Thomas B. Hudson - I’ve done a bit of sailboating on the Chesapeake Bay, and the current mess in Washington brought back a memory from those sailing days.

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Dealer Ops•by Jennifer Murphy Bloodworth•December 3, 2009

Strickland Auto Sales

Jennifer Murphy - Twelve years ago, Tom Strickland came out of retirement to become an independent auto dealer. For most of his life, he was an investment banker, so to learn about the business, he worked at a friend’s buy here pay here (BHPH) dealership before starting a BHPH operation in Palatka, Fla.

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Dealer Ops•by ADM•November 30, 2009

Credit Scored Leads Give Dealers an Edge

Getting deals financed over the past 18 months has been tougher than ever due to much tighter lending restrictions of finance companies across the country.

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Dealer Ops•by Kirk Manzo•November 30, 2009

Improving Your F&I Batting Average

Kirk Manzo - Mastering the skills needed to perform at the highest level of anything requires time and effort. When was the last time you actually worked on your business rather than just in it?

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Dealer Ops•by Ben Donnarumma•November 25, 2009

Three Reasons Customers Stop Paying - What Do You Do When It Happens

Ben Donnarumma - What do you do when your buy here pay here customer stops paying for their vehicle? The first thing to do is expect it to happen. BHPH is a high-risk business where we actually loan money (through financing a vehicle) to people with terrible credit.

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Dealer Ops•by Erin Skinner•November 23, 2009

Advertising with Full Visibility

Erin Skinner - Using only traditional forms of advertising can be like driving through a downpour without your windshield wipers on, or cruising at night without your headlights on. Your view is clouded. You can’t see where you are or how to stay on track. You just hope everything turns out alright. It’s time to turn on your high beams and allow yourself to see the whole picture. ???

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Dealer Ops•by Greg Goebel•November 19, 2009

Historic Times See Shift in Special Finance Benchmarks

Greg Goebel - The past 18 months have proven to be historic times in the automobile industry, and that certainly holds true for the special finance segment of the market. The three “Cs” – capital, collections and collateral – all experienced significant if not total deterioration during some or all of the past year.

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Dealer Ops•by Jennifer Murphy Bloodworth•November 18, 2009

The Evolution of Floyd Motor Company

Jennifer Murphy - The town of Lake City, S.C., is home to fewer than 7,000 people, and just one year ago, the city was also home to three franchise dealerships. The local Ford dealer closed at the end of 2008, and the local GM and Chrysler franchises were victims of the automakers’ recent bankruptcies.

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Dealer Ops•by Tom Hudson•November 17, 2009

MMWA Etch Claim Fails, but State Claim Sticks

Thomas B. Hudson - “Throw enough of it against the wall, and something will stick,” says the adage, and plaintiffs’ lawyers heed that advice. In a recent case, the lawyer claimed that the dealer violated the Magnuson Moss Warranty Act’s (MMWA) anti-tying provisions, and also claimed that the MMWA violation constituted a separate violation of a state “unfair and deceptive acts and practices” or “UDAP” law.

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