Articles

Dealer Ops•by Nancy Lybarger•July 12, 2023

Smart Digital Solutions Improve Car Buying

Though satisfaction with vehicle buying fell in 2022, smart digital solutions grew as a means of driving heightened customer satisfaction.

Dealer Ops•by Hannah Mitchell•June 12, 2023

Lessons From the Soviet Streets

Agents would do well to adapt a former teen black-market entrepreneur’s tactics to get into dealer principals’ offices.

Dealer Ops•by John Tabar•April 19, 2023

Potential Versus Readiness in F&I

Creating a professional development plan can make the difference in 2023 being a tough year, or a great year.

Dealer Ops•by Rick McCormick•April 19, 2023

The Days of Making the Customer Wait Are Over.

F&I process provides us an opportunity to add value or aggravation to the customer’s purchase experience.

Dealer Ops•by Staff•April 17, 2023

Buy-Sell Market Declines in Q4

But 2022 was the second most active year ever.

Dealer Ops•by Melinda Zabritski•April 15, 2023

Credit Unions Take Vehicle Finance Spotlight in Q4

The category grabs greater share of market as consumers look to save money in challenging financial conditions.

two people sitting in a car, one in the driver seat, one in the passenger seat with a clipboard and pen

Dealer Ops•by Adam Yoder•April 14, 2023

How to Handle This Common GAP Objection

Your customers need someone to educate them on the differences between GAP products. Here are four things you can convey to your customer to help educate them on product differences.

Dealer Ops•by Danielle Cumbee•April 14, 2023

5 Ways to Hit Your Sales Forecast for 2023

Best practices to implement to give yourself the greatest chance of hitting or exceeding your goals.

Dealer Ops•by Penelope Bell•April 14, 2023

A Look Back on Compliance in 2022

The three biggest compliance concerns dealers faced throughout the year.

Dealer Ops•by John Tabar•April 14, 2023

F&I Non-Negotiables

Adherence to these 10 things is challenging and takes discipline but is essential.

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