You can create a simple test deal file and pop quiz to administer during the interview process that will tell you how compliant the applicant really is, vis-a-vis your compliance standards.
The Cox Automotive Service Industry Study finds that as dealerships leverage technology to enhance the customer experience, they can capture more service market share.
Digital engagement and a customer’s experience is where business is earned, retained, or lost, and it shouldn't end at the point-of-vehicle-sale.
While the road less traveled may not be the quickest path to our metaphorical destination, in the compliance world, both the destination and all other charges should be clearly and accurately disclosed and acknowledged by the consumer.
StoneEagle F&I’s Joe St. John shares how capitalizing on the digital landscape and new industry trends can help dealerships expand their services and better meet consumer needs.
Let’s review the important parts to an effective menu process, a component of the dealer’s playbook.
Dealers are investing in older, used, high-mileage inventory, and they are also retaining vehicles taken on trade which would have previously gone to auction.
Businesses involved in the automotive industry are realizing there is no single-source tactic to fraud prevention and are taking important steps to cover all possible bases to thwart the rising threat of fraudulent activity.
Point Predictive reports lenders saw record levels of fraud in the past year. Learn how to spot the red flags of fraud to reduce its affects.
Hendrick Automotive Group takes good care of its people to ensure they take good care of its customers.
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