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Dealer Ops•by ADM•August 1, 2008

Tough Automotive Market Impacts Lead Providers

We've all seen the reports of trouble in the auto industry—sales plummeting, credit tightening, consumers looking for fuel-efficient cars that are in short supply. So how are lead generators reacting?

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Dealer Ops•by Marla Belson•August 1, 2008

Study Your Craft

Marla Belson - We all get that overwhelmed feeling when thinking about the state of economic affairs in America today, and if you are there, you’re probably not going to like what I am about to tell you. In fact, not at all.

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Dealer Ops•by Sean V. Bradley•August 1, 2008

Youtube Video Testimonials

Sean Bradley - We all know that the strongest form of advertising is word of mouth. We teach that to all of our sales staff. Everyone knows it; as a matter of fact, mathematically it makes sense. Average closing ratio for a fresh opportunity in your dealership is about 18 to 20 percent versus a 50 percent closing ratio from a referral or a 65 percent closing ratio from a prior customer.

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Dealer Ops•by Kris Wright•August 1, 2008

Don't Cut Your SF Manager Loose

Kris Wright - Don’t Panic. The market is tougher than I have ever seen it. The old days are back—big fees, low advances, short terms and high interest rates. Thanks mortgage market for causing this overcorrection.

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Dealer Ops•by Kimberly Long•August 1, 2008

Tracy Buick Pontiac GMC Cadillac Secret Uncovered

There’s not much that’s traditional about Tracy Buick Pontiac GMC Cadillac in Tracy, Calif. From how their advertising budget is allocated to running the sales floor, their approach is anything but ordinary. While this franchise store meets its new car objective nearly every month, approximately 90 percent of its total business is special finance.

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A Big Part of Ray Lakes Family

In 2001, Terry McCormick, the current general manager of Ray Laks Mitsubishi, was brought in to spearhead the implementation of a subprime department in Ray Laks Mitsubishi in West Seneca, N.Y. In the first six months of business, the department retailed an average of 15 to 20 subprime units per month.

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Digital•by Daymond Decker•July 29, 2008

Keeping Up With the Times Online: The Evolution of BillWalsh.com

Daymond Decker - Walsh knew that the next generation of customers would not be satisfied with two-dimensional photos of cars, an address and a phone number ...

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Dealer Ops•by Scott Dreisbach•July 29, 2008

The Seventh Profit Center: Your Vehicle Inventories

Scott Dreisbach - The vehicle inventories you've invested in are no different than any other type of investment portfolio...

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Fixed Ops•by Don Reed•July 26, 2008

Missed Profit Opportunities

Don Reed - In the pursuit of additional profit opportunities in your service department, you must focus on maintenance of your customers’ vehicles. This is a missed opportunity for many dealers who do not perform complete, thorough inspections of...

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Training•by Michael Rees•July 25, 2008

It is Not Internet Inquiries: It is Internet Sales

Michael Rees - So, you sign up for these programs and the number of visitors to your new Web site increases. You even hire a dedicated Internet manager to manage all these inquiries. The number of Internet sales increases, so you think...

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