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Your Culture Is Causing Stomachaches

Your Culture Is Causing Stomachaches

Just when you think you have your dealership culture figured out, something causes that familiar pain in your gut to return. Operations expert shares advice for avoiding upset stomachs in the workplace.

Article

The Why of F&I

In the finance office, products that fit the needs of the customer, their vehicle and your...

Justifying the existence of the F&I department requires dealers to take a hard look at the value it offers to customers and its effect on the sales process.

Article

The Ratings Giant

Allen Turner’s Pensacola, Fla. Hyundai dealership beat out 800 competitors nationwide to earn...

Allen Turner credits his Hyundai store's 2016 Dealer of the Year award to a customer-first sales and service philosophy that has generated more than 1,000 positive reviews on DealerRater.

Article

Strange Adversaries

Strange Adversaries

The CFPB has found an unexpected foe in Eric Schneiderman, an activist attorney general who believes arbitration is ‘efficient and effective.’

Article

Are You Ready When the Phone Rings?

Are You Ready When the Phone Rings?

If your team’s phone skills have faded in the Digital Age, you may be losing opportunities. Map out the road to the appointment and make sure no sales call goes unanswered.

Article

Your Ecommerce Director: In-House vs. Outsource

Among other duties, a dedicated ecommerce director builds and maintains their dealership’s...

Who is in charge of your digital campaigns? Building an online presence requires real leadership, and the choice between hiring an in-store ecommerce director or outsourcing those duties depends upon the wants and needs of the individual dealer.

Article

The Price Is Right

Photo: John Holstein

Ed Price stands at the threshold of retirement after more than 25 years at West Virginia’s Stephens Auto Center.

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