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Dealer Ops•by Greg Goebel•August 29, 2006

Two Axioms Serve As Special Finance Department Foundation

Greg Goebel - They see a desirable vehicle, at a monthly payment they know they can afford, which leads them to you...

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Dealer Ops•by Greg Goebel•August 29, 2006

NCUA Battles With Credit Unions Over Sub-Prime Loans Centrix Financial And Dealers Suffer Consequences

Greg Goebel - On July 25, 2005, Centrix Financial’s CEO, Robert E. Sutton issued a letter to all of its dealer partners. ... The letter stated " ... Centrix will be, for a short period of time, capping the amount of loans it places with credit unions.”

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Dealer Ops•by Greg Goebel•August 29, 2006

The Impact Of The New Bankruptcy Code On Special Finance

Greg Goebel - The bankruptcy reform should benefit special finance sales? In the short term, it certainly stands to reason, yes.

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Dealer Ops•by Greg Goebel•August 29, 2006

Green Balloon Or Red Balloon?

Greg Goebel - Is it better to have a separate, specialized sub-prime department which handles all SF customers ... Or is it better to have a blended floor where every sales person works with any type of customer ...

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Training•by Justin Spath•August 29, 2006

Sales Training For Everyone

Justin Spath - It’s about the relationships that the staff develops with the customer. Every good sales manager knows that and every good salesperson does it ...

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Training•by Jeff Smelley•August 29, 2006

The Reality of Training

Jeff Smelley - The key to realizing benefits from training is to apply that training in your daily dealership activity. Managers that have attended seminars should return to the dealership eager to use the information they have learned ...

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Training•by Jeff Smelley•August 29, 2006

We Have Been Trained, But Did We Learn Anything?

Jeff Smelley - In actuality, two to four performance enhancing ideas should be considered a very successful investment in training ...

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Dealer Ops•by Jeff Smelley•August 29, 2006

Defining Software Support

Jeff Smelley - Computer system support is a widely varying service ... is your definition the same as your software/hardware provider(s)?

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Dealer Ops•by Jeff Smelley•August 29, 2006

Big Rewards For Training

Jeff Smelley - Training for your admin staff will pay big rewards. Lack of training, for administrative people, leads to heavy turnover, poor information and divisive relations between departments and poor controls on key dealership functions.

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Dealer Ops•by Jeff Smelley•August 29, 2006

Is It Remotely Possible?

Jeff Smelley - High speed Internet access has made many things available today that were not previously possible. This ability to connect brings valuable remote services to your desktop, but not all methods are equal.

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