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Justin Spath - We are teaching them actions; therefore they need to be performing the actions you are discussing in order to learn them...
Read More →Don Reed - Anadvisor must have good communication’s skills and should enjoy dealing with the public...they must dress professionally...
Read More →Don Reed - According to the NADA, approximately 21,650 new car dealers generated about $30 billion in labor and parts sales...
Read More →Don Reed - To formulate an action plan for improvement, you must first realize that you “can’t manage what you don’t measure.”
Read More →Don Reed - Pay them a percentage of everything they sell on every RO they write, customer pay, warranty and internal, parts and labor...
Read More →Don Reed - Underachievers exist due to one of two reasons: 1.) They don’t know how to become “top performers”, or 2.) They don’t want to!...
Read More →Don Reed - How many days do your customers have to wait to bring in their vehicle for service? ... So your answer has to be one day...
Read More →Don Reed - If you answered “No,” then ask yourself “Why not?” Chances are you don’t have an expense problem; more likely, you have a sales problem...
Read More →Don Reed - For maximum retention, ... insure that they are properly trained to proficiently handle the responsibilities of the job...
Read More →Don Reed - Eighty-one percent of all your service customer pay labor is coming from the phones...
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