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Dealer Ops•by Seth Ridgeway•August 28, 2006

Ingredients For Success

Seth Ridgeway - Success is based on the fact the dealership can accommodate almost every customer’s financial situation...

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Dealer Ops•by Seth Ridgeway•August 28, 2006

Turning Inventory Every Thirty Days

Seth Ridgeway - Over the last six months they’ve averaged 250 sales on a lot that carries 300 units, tops...

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Training•by Justin Spath•August 28, 2006

Developing A Great Training Program

Justin Spath - We are teaching them actions; therefore they need to be performing the actions you are discussing in order to learn them...

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Fixed Ops•by Don Reed•August 28, 2006

What's A Service Advisor Worth

Don Reed - Anadvisor must have good communication’s skills and should enjoy dealing with the public...they must dress professionally...

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Fixed Ops•by Don Reed•August 28, 2006

The Aftermarket Vs. The Dealer: How To Compete And Win

Don Reed - According to the NADA, approximately 21,650 new car dealers generated about $30 billion in labor and parts sales...

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Fixed Ops•by Don Reed•August 28, 2006

Check Out Your Service Department

Don Reed - To formulate an action plan for improvement, you must first realize that you “can’t manage what you don’t measure.”

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Fixed Ops•by Don Reed•August 28, 2006

Performance Based Pay Plans - Service

Don Reed - Pay them a percentage of everything they sell on every RO they write, customer pay, warranty and internal, parts and labor...

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Fixed Ops•by Don Reed•August 28, 2006

Top Performers Vs. Underachievers

Don Reed - Underachievers exist due to one of two reasons: 1.) They don’t know how to become “top performers”, or 2.) They don’t want to!...

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Fixed Ops•by Don Reed•August 28, 2006

Six Ways To Increase Your Service Traffic

Don Reed - How many days do your customers have to wait to bring in their vehicle for service? ... So your answer has to be one day...

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Fixed Ops•by Don Reed•August 28, 2006

Fixed Operations: Did You Beat last Year's Profits By 40 Percent or More?

Don Reed - If you answered “No,” then ask yourself “Why not?” Chances are you don’t have an expense problem; more likely, you have a sales problem...

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