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Your Constant Value Proposition

Firas Makhlouf is CIO of Driver’s Village, a Syracuse, N.Y., auto group that puts a premium on...

Providing exceptional customer service at every touchpoint is the best way to reassure customers they will be treated fairly when they visit your dealership.

Article

A Biased Report

There is much to dislike about the CFPB’s 728-page report on pre-dispute arbitration clauses.

Article

On Course

The 2015 Automotive Forum promised good times — and significant change — for dealers in the years ahead.

Article

Subaru Soul

Mark Sattler is May's Sales Pro of the Month.

Mark Sattler has snagged the May Sales Pro title, thanks to his hard work, dedication and love of his brand. If you know of a sales pro who deserves some recognition, nominate them by clicking here.

Article

Living the Dream

Mario Murgado (right), owner of Miami’s Brickell Motors, stands with partners Rick Barraza...

Bold business moves and a dynamic setting proved to be the winning formula for Brickell Motors and its owner, Mario Murgado.

Article

The Battle of Sacramento

In 2012, California’s capital was the site of a yearlong battle between state lawmakers and...

In 2012, California’s capital was the site of a yearlong battle between state lawmakers and buy here, pay here dealers. Two new laws designed to protect consumers are now on the books, and dealers say they’re causing headaches on both sides of the sale.

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