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Innovative auto dealers and retailers are keen to deliver the new purchase experience consumers want, and the technologies needed are now sophisticated enough to make it a reality.
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A recent and rather extreme case may serve as a lesson of what can be expected from the CFPB in the future.
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As digital retailing rises in popularity, a study by Roadster and NADA examines the tactics and technology dealers can use to transform online sales.
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As the point of sale becomes more fluid, F&I considerations have moved further upstream. Opportunity abounds in the F&I landscape if dealerships understand their F&I performance.
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Strong leaders, a winning company culture, and employees committed to the customer experience are the ingredients making up Jim Ellis Automotive Group’s 50-year success story.
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If the continuing events of 2021 show us anything, it is that change is constant, and in the future, dealerships may gravitate towards AI.
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As a manager it’s your job to make the sales team want to keep up with their daily tasks by challenging them to come up with creative ways to accomplish tasks without making it seem like a chore.
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Mickey Quinn of Vanguard Dealer Services reports customers who buy post-sale vehicle service contracts from dealerships are 3+ times as likely to buy another car from them in the future.
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We’re just beginning to see the story of data privacy and big tech play out, and it’s important to stay aware of how market and economic dynamics, shifts in consumer behavior, marketing trends, and technology advances can impact your dealership.
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While the pandemic sparked a digital acceleration, all signs point to 2021 being the year of great digital expansion to deliver even greater efficiency, faster deals, and happier customers.
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