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Dealer Opsby Kate SpataforaMarch 24, 2021

New York Strong: Dealers Prove Their Resiliency in the Face of Hardship 

Under the leadership of Mark Schienberg, the Greater New York Automobile Dealers Association has become the largest regional automobile dealer network in the country. 

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Dealer Opsby Justin GasmanMarch 22, 2021

Reframing F&I

Personalizing the buying experience for consumers can shift the transaction from a negative to a positive one in their mind.

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Auto Financeby Kirsten Von BuschMarch 18, 2021

Utilizing Vehicle History to Minimize Portfolio Risk

Incorporating vehicle history reports into the lending decisions can help uncover hidden issues with the vehicle and adjust loan terms accordingly. 

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Are There Hidden Dangers at Your Store?

The documents that dealers use every day can be a danger that can be triggered by various contingencies.

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Digitalby David FinkelsteinMarch 16, 2021

Car Buyers Are Back, Just Not in the Dealership

In order to succeed in this new normal, dealerships will need to evolve and leverage the modern technologies available to them in order to meet consumers where they are – in their homes. 

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Digitalby Wayne WhiteMarch 15, 2021

Improving the E-Commerce Shopping Experience Through Resolutions-Focused Customer Service

While stores ponder their physical store operations, retailers understand that planning also needs to account for changes in shoppers’ behavior and expectations.

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Industryby Gil Van OverMarch 11, 2021

Non-Excuses for Non-Compliance

Here are three popular excuses when dealership managers try to explain away a compliance violation — don’t let these non-excuses derail your compliance efforts.

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Showroomby Walt DobrowskiMarch 9, 2021

The Why Behind the Showroom Greeting

No matter what product you sell or whether it is in person or over the phone, the first impression will have a great effect on your ability to help the customer make good decisions.

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Showroomby Tim BlochowiakMarch 4, 2021

The Importance of Understanding What Motivates Different Generations

Dealers today understand that the value of personalization can exponentially drive the opportunity of maximizing profit potential — the same is true when selling F&I products to consumers.

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Showroomby Rusty WestMarch 2, 2021

A Micro-Chip Shortage Will Impact Supply – Does it Have to Disrupt the Consumer Shopping Experience Too?

The shortage will make accurate incentives and rebate setting more challenging for the manufacturers. In turn, dealers will struggle with how to set prices and payment offers as a result.

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