Articles

Compliance•by Jim•June 5, 2019

California’s New Training Requirement (and Why the Rest of Us Should Care)

An expansion of anti-harassment training requirements that apply to auto dealers and other business owners in the Golden State will inevitably lead to new standards nationwide.

Dealer Ops•by Wendy Gill•June 3, 2019

5 Ways to Catch Up to the Market

Whether your dealership is big, small, profitable or unprofitable, it’s time to take a fresh look at how you’re measuring success.

Fixed Ops•by Leonard Buchholz•May 31, 2019

5 Ways to Blow Up a Service Customer

Are you pulling in too much fixed ops revenue? Dealer consultant shares five proven methods for insulting customers, improperly documenting and addressing their concerns, and discouraging repeat visits.

Compliance•by Tom Hudson•May 31, 2019

The Topic That Won’t Go Away: Loan Fees

A North Dakota car buyer prevailed in a recent case involving loan (or ‘acquisition’) fees that reached the state supreme court, where the dealer was found to have failed to properly disclose the charge.

Dealer Ops•by Matt DeLorenzo•May 22, 2019

3 Things to Know for Your Memorial Day Sale

A slow start to the spring selling season could get a much-needed boost this weekend. Expert offers a three-point list to help you claim your fair share of the Memorial Day market.

Dealer Ops•by Brian Allan•May 15, 2019

Opinion: For Dealers, Carsharing Is About Revenue, Not Miles

Former dealer is convinced that miles mean money for dealers in the shared economy, where a large and growing customer base of ride-hail drivers is poised to add incremental income to idle units and offer new opportunities for sales.

Dealer Ops•Cover Story•by Tariq Kamal•May 13, 2019

Loyalty Drives Growth at #1 Cochran Automotive

Acquisitions have helped fuel the rapid expansion of Rob Cochran’s 24-rooftop auto group. But he believes the secret to his success is the people of Western Pennsylvania, including those he employs and the customers they serve.

Digital•by Erica Danford•May 8, 2019

4 New Dealer Digital Marketing Tactics

Make your digital storefront easy to find and deliver a more engaging online experience — for sales and service — with four leading-edge strategies you can try today.

Dealer Ops•by Brent Tally•April 29, 2019

5 Reasons to Partner With a Dealer Facilities Rep

A qualified owner’s representative will save you time, money, and aggravation on your next construction project while assuming the mantle of accountability and defusing factory and family squabbles.

Fixed Ops•by David Foutz•April 24, 2019

4 Ways to Turn Recalls Into Positive Customer Interactions

Recalls drive service revenue and bring customers back to the dealership. Why not take advantage? Expert lists four ways to turn your next recall event into a fun and profitable experience for everyone involved.

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