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A shortage of qualified lube techs is no reason to ignore the strict — and strictly enforced — Department of Labor rules governing the employment of your youngest workers.
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Expert lists four surprisingly common — but easily avoidable — errors and omissions dealer principals commit along the road to front-end compliance.
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Dealer software expert identifies targeted marketing as a space to watch in 2019 as retailers and finance sources seek out and invest in new ways to engage down-funnel shoppers.
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Whip your website into shape with this rundown of five mission-critical performance standards and personalization tools every dealer needs to compete on any platform.
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Accelerate turn and maximize gross profit by stocking smarter, identifying your fastest-moving units, and testing new digital tools designed to drive efficiency throughout your used-car operation.
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Despite rampant misinformation surrounding F&I products, a survey of U.S. car buyers and lessees proves the need for service contracts and prepaid maintenance is there. You just have to offer them.
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A Pennsylvania case proves the dealer’s choice of words can make or break a consumer’s claim resulting from the mechanical failure of a vehicle sold ‘as is.’
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Phil Hellstrom believes work/study programs can help dealers keep their best people on staff while raising the automotive industry’s profile in a near-zero-unemployment job market.
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Famed car fraud attorney Bruce Shaw says the courts show no mercy to dealers who resell counterfeit units and shares hard-won advice for spotting sophisticated fakes and avoiding costly lawsuits.
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Any trade-in that closes a new-vehicle deal should at least be considered, but a little education and common sense can prevent a lot of heartbreak.
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