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Trainingby Jim WhitefordJuly 8, 2019

How to Train New Hires for Instant Success

Are you hiring new sales staff? Ask yourself three key questions before you throw your latest recruit to the wolves.

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Digitalby Erik NachbahrJuly 1, 2019

Why IT Strategy Is Mission Critical to Dealer Success

Dealer software expert warns few dealerships have the IT infrastructure required to support your business operations and protect your data as connected devices, digital retail platforms, and threats to cybersecurity proliferate.

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Dealer Opsby Toby GrahamJune 26, 2019

The 4 Pillars of Dealership Hiring

Reduce turnover and boost productivity by giving your hiring managers the training and tools they need to make smart decisions.

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Complianceby Tom HudsonJune 24, 2019

Just One More Thing ...

Don’t let your compliance officer off the hook without an ironclad checklist of all the rules and regulations surrounding dealer advertising.

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Dealer Opsby Lucas HancockJune 19, 2019

5 Tips for Dealer Success in Uncertain Times

Build a foundation of returning sales and service customers that will withstand any downturn. Operations expert lists the five simple strategies you need to get the job done.

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Opinionby Alan BrownJune 17, 2019

I Was the Dieselgate Guy. Here’s What I Learned.

The dealer who chaired Volkswagen’s U.S. advisory council through the Dieselgate scandal says his experience reinforced the need to communicate with speed, influence with information, and seize leadership moments.

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Digitalby Brendan PeregrineJune 12, 2019

3 Steps to Scrub Your Customer Data and Sell More Cars

Unleash the power of your CRM by building your sales and marketing initiatives around clean customer data. Data quality expert walks you through the assessment, prevention, and remediation phases.

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Complianceby JimJune 5, 2019

California’s New Training Requirement (and Why the Rest of Us Should Care)

An expansion of anti-harassment training requirements that apply to auto dealers and other business owners in the Golden State will inevitably lead to new standards nationwide.

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Dealer Opsby Wendy GillJune 3, 2019

5 Ways to Catch Up to the Market

Whether your dealership is big, small, profitable or unprofitable, it’s time to take a fresh look at how you’re measuring success.

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Fixed Opsby Leonard BuchholzMay 31, 2019

5 Ways to Blow Up a Service Customer

Are you pulling in too much fixed ops revenue? Dealer consultant shares five proven methods for insulting customers, improperly documenting and addressing their concerns, and discouraging repeat visits.

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