Articles

Dealer Ops•by Alejandro David Szwarcsztejn•August 17, 2017

6 Legal Challenges for California Dealers

California auto dealers and their employees are on a litigation collision course. Attorney lists six problem areas to discuss with counsel.

Dealer Ops•by Patrick McMullen•August 5, 2017

Are Your Customers Smarter Than Your Salespeople?

Your sales pros need access to as much vehicle information as their customers do.

Digital•by David Gesualdo•July 17, 2017

Change Your Vision

Dealers must rethink their short- and long-term plans to keep up with a rapidly changing industry.

Digital•by Rico Glover•July 17, 2017

Meet Your New Prospector

Chatbots are helping car buyers browse inventories, schedule appointments, and get pre-approved for financing.

Training•by Stephanie Forshee•July 14, 2017

Magnetic Personality

Former corrections officer Marty Hamm is capturing customers (and sales) at Alexander Chevrolet Buick GMC in Dickson, Tenn.

Dealer Ops•by Tom Hudson•July 14, 2017

The Coming Crackdown on Dealer Fraud

Statewide sweeps should convince dealers to clear the flim-flam artists from your F&I department.

Fixed Ops•by Gary Brooks•July 14, 2017

3 Ways to Maintain Part Sales

Online retailers are entering the aftermarket parts game. Fight back with smart pricing, inventory and data.

Dealer Ops•by Tariq Kamal•July 14, 2017

Q&A: Service Retention Is Your Lifeboat

Online appointment-scheduling is a good first step for dealers looking to improve the customer experience in the service lanes.

Dealer Ops•by Kurt Olnhausen•July 12, 2017

5 Things You Should Expect from a Tech Support Team

Dealer technology expert believes empathy, intelligence, attention to detail, a winning mindset, and teamwork are essential components of an effective tech support team.

Digital•by Valerie Vallancourt•July 11, 2017

The Machines Are Rising

Machine learning produces data you can use to find new prospects, make sales, and improve retention.

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