Articles

Dealer Ops•by Tom Hudson•April 10, 2017

Recycled Class Action Theories

Dealers in Oregon are facing a class-action lawsuit that describes dealer participation as a kickback scheme.

Digital•by Alexi Venneri•April 7, 2017

Don't Leave Feedback to Chance

Digital marketing expert defines the important role of online reviews and customer surveys in the social media mix.

Dealer Ops•by Ronald J. Reahard•April 7, 2017

Read the Instructions!

Success requires dealers to read the proverbial instruction manual for compliance, transparency, and customer service.

Training•Cover Story•by Tariq Kamal•April 6, 2017

The Ultimate Profit Machine

Job Pimentel brings 30 years of automotive industry success to his new role as GM of New Country BMW in Hartford, Conn.

Dealer Ops•by Tariq Kamal•March 29, 2017

Data Control and the DMS

Learn how Mike Esposito changed careers from engineering to auto retail and dealer software.

Dealer Ops•by by Christian Scali and Monica Baumann•March 22, 2017

5 Ways Trump Can Alter Finance

Auto dealer regulations face an uncertain future under the Trump presidency. Two California-based attorneys take a look at the road ahead for the CFPB, the FTC, and state regulators.

Dealer Ops•by Tariq Kamal•March 13, 2017

The Lost Art

The editor has seen the good, the bad and the ugly version of the vehicle walkaround.

Training•by Jason Heard•March 13, 2017

Trade You for It

GSM makes the case for taking unusual trades and bartering services.

Dealer Ops•by Tom Hudson•March 10, 2017

Your Paper Tracks

Dealers who maintain records documenting their compliance efforts are better equipped to respond to regulatory inquests.

Dealer Ops•by Erik Nachbahr•March 10, 2017

10 Reasons You Need Videoconferencing

Conference calls are an inefficient relic of the past. Learn why multistore dealers rely on videoconferencing to increase engagement and productivity.

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