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Harlene Doane

Editor / Director Of Operations

Articlesby Harlene DoaneJune 9, 2008

Service Retention: The Value of Your Service Advisor

Harlene Doane - A recent manufacturer study indicated a sharp rise in the chance of selling a customer another vehicle based on the number of times they visit your service department. A single service visit increased that chance by 29 percent...

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Articlesby Harlene DoaneMay 13, 2008

Managing Inventory; Three Trends On The Rise

Harlene Doane - Many new vehicle dealers are now using this software, also known as inventory prediction programs, to ensure they are stocking the vehicles buyers want. In some cases, this has caused dealers to say no to a ...

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Articlesby Harlene DoaneNovember 22, 2006

Customer Service And Training: New Vehicle Lead Providers Stack Up

Harlene Doane - Every dealer has a certain level of expectations when working with lead providers, and all services bought are measured against...

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Articlesby Harlene DoaneOctober 12, 2006

Finance And Technology: The DealerTrack Approach

Harlene Doane - These products were also designed to integrate with the dealership Dealer Management System (DMS)...

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Articlesby Harlene DoaneOctober 10, 2006

Finance and Technology: The RouteOne Approach

Harlene Doane - “The system was designed to accommodate the dealers’ work flow, not to impede or change it,” said Brad Rogers ...

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Articlesby Harlene DoaneSeptember 20, 2006

Investing in the Future of Service: United Auto Group Raises the Bar

Harlene Doane - The combination of investing in areas of the dealership with the largest margins ... are driving the increase in revenue...

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Articlesby Harlene DoaneSeptember 11, 2006

CRM Product Review

To conduct the review, more than 10 CRM providers were asked to participate in an open, honest evaluation of their product...

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Articlesby Harlene DoaneSeptember 7, 2006

2004 BHPH Dealer of the Year Maximizes Training and Tools

“We have a seasoned team of 24 commissioned sales people. Our entire staff works hard to assist us in reaching our goals.”

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Articlesby Harlene DoaneSeptember 5, 2006

The Three Overlooked Rs Of Achieving Goals

The three R’s-- Review, Revise and Revisit. Regardless of which position you hold in the dealership, these three items apply ...

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Articlesby Harlene DoaneSeptember 1, 2006

Internet Becomes Important Source Of Sub Prime Customers For Dealers

Harlene Doane - The myth was that people with sub prime credit just weren’t on the Internet – that they didn’t have computers or the sense to use them...

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