Dealer Ops

News

Dealership Profits Decline

While new and used retail sales stagnated, dealerships have been particularly supported by fixed operations and finance-and-insurance profits, according to a new report.

Auto Dealer Today, Dealer Debrief, 07/02/2026 with Lauren Lawrence

Videos

Dealer Debrief: Where are you losing customers?

Auto Dealer Today, Dealer Debrief, 07/15/2026, with Lauren Lawrence

Videos

Dealer Debrief: Defection Data & EV Updates

Two professionals shake hands while exchanging a car key fob beside a vehicle, symbolizing a vehicle sale, lease agreement, or dealership transaction.

Articles

How Defection Data is Bridging the Dealership Conversion Gap

News•March 8, 2018

Auto Lands at No. 2 on N.Y. Attorney General’s Complaint List

The regulator who has championed New York’s crackdown on payment packing released his office’s Top 10 list of complaints received in 2017. Auto was 1,965 complaints short of the No. 1 complaint category: the internet.

News•March 7, 2018

Westlake Launches New Prime Program

Executives say the new program, which is designed for car buyers with a 750 FICO or better, is part of the finance source's push to become a one-stop shop for every dealership.

News•March 7, 2018

Hyundai Lists CPOs for Sale on Carfax Website

Car buyers perusing Carfax.com’s used-vehicle listing can now choose to view certified pre-owned Hyundais listed by the factory.

News•March 7, 2018

Dealer-FX Releases Customer Connect 3.0

The latest edition of Dealer-FX’s BDC tool was designed to drive effective outbound campaigns and customer communications.

News•March 7, 2018

eLEND Adds Auto Finance Veterans to Sales Team

Automotive finance veterans Joe Peterson and Flory Hunsaker join the tech firm as chief sales officer and regional sales director, respectively. They bring decades of sales success to eLEND as it prepares for the launch of its next-generation finance platform.