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Dealer Ops

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Articlesby Tom HudsonFebruary 11, 2015

Stick to the Script

A lawsuit against a Minnesota dealer highlights the need to keep the cost of a service contract from being part of the finance charge.

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NewsFebruary 10, 2015

NADA: Leasing Driving New-Vehicle Deliveries

Lease registrations have improved by an annual average of 18% since 2011, according to the NADA’s most recent installment of its Used Car Guide Perspective report.

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NewsFebruary 10, 2015

JM Family Enterprises Names New VP and General Counsel

Todd Clarke was promoted to vice president and general counsel for Southeast Toyota Distributors and JM Lexus, businesses of parent company JM Family Enterprises.

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Newsby Brittany-Marie SwansonFebruary 10, 2015

Conn. Dealer Association Launches Controversial Anti-Tesla Site

The website, called “Tesla Crash,” was launched by the Connecticut Automotive Retailers Association in response to a bill that would allow the electric automaker to sell directly to consumers in the state.

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NewsFebruary 10, 2015

EFG Compliance Officer Earns Consumer Credit Compliance Certification

EFG's Karen Klees became one of the first 100 compliance officers to earn certification under the NAF Association's new program. Last April, the company's entire dealer services team earned AFIP certification.

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NewsFebruary 10, 2015

Idaho Legislators at Odds Over Proposed Dealer Rule

Earlier this month, Idaho’s House Transportation and Defense Committee narrowly affirmed regulations that would mandate how long car dealers should be open each week.

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ArticlesFebruary 9, 2015

Real Pros Don’t Close

GM says pressure from consumers and regulators will force sales pros to abandon their lifelong reliance on ‘closing’ tactics.

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ArticlesFebruary 6, 2015

On Target

A changing industry requires increased focus on customers and the factors that drive their buying habits.

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ArticlesFebruary 6, 2015

Passing the Compliance Test

The current regulatory environment demands that dealers take a good hard look at their processes and policies. F&I pro offers some recommendations.

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Newsby Gregory ArroyoFebruary 5, 2015

GM Financial Triples Share of GM Leases

GM Financial officials said Ally shouldn’t be surprised by GM’s decision to internalize its lease program. The company ended the year with a 50% share of GM’s lease business.

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