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Articlesby Don ReedDecember 14, 2006

Increased Service Absorption Rule #2 - Final

Don Reed - I supplied three rules to follow that would provide the basis for generating additional retail gross profit in your service and parts departments...

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Articlesby Tommy WebbDecember 12, 2006

Do Customer's Need Training

Tommy Webb - Are dealers taking any course of action directed toward making their customers more aware of the features of their specific vehicles...

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Articlesby John CarrollNovember 20, 2006

Off To The Races: Dealer Balances Dealership With Racing

John Carroll - His first big decision was to shut down the collision repair operations he had originally been given to run in order to expand the service group...

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Articlesby Don ReedNovember 3, 2006

Increasing Service Absorption Rule #2 - Continued

Don Reed - So, whether the vehicle was a trade-in at your store, purchased at the auction or bought off the street or from a wholesaler, it belonged to a customer...

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Articlesby Andrew WolfeOctober 23, 2006

Retention University 601: It’s Time To Ask For A Raise

Andrew Wolfe - ...a customer that comes back to your store for vehicle service is 17 times more likely to buy his next vehicle from your dealership?...

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Articlesby Don ReedOctober 20, 2006

Increased Service Absorption Rule #2

Don Reed - This means that you would have to add one hour per Customer Pay repair order (your sales would have to increase 67 percent)...

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Articlesby Greg GoebelSeptember 29, 2006

The 360 Second Difference

Greg Goebel - What happens if a dealership was to increase their average hours per repair order by six minutes per ticket?...

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Articlesby Andrew WolfeSeptember 22, 2006

Retention University 501: Other People's Money

Andrew Wolfe - Along with allocations for advertising, marketing and general brand recognition, manufacturers and other suppliers allocate...

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Articlesby Jennifer RinconSeptember 21, 2006

Put Your Service Department In Overdrive: Technology and Great Customer Skills Work Hand-In-Hand

Jennifer Rincon - The same, cherished sales training used in the showroom should be the model you follow in training service employees...

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Articlesby Harlene DoaneSeptember 20, 2006

Investing in the Future of Service: United Auto Group Raises the Bar

Harlene Doane - The combination of investing in areas of the dealership with the largest margins ... are driving the increase in revenue...

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