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Articlesby Don ReedJuly 25, 2007

Let’s Get Serious About Service!

Don Reed - Let’s get serious about service and analyze what the real consequences are of this action. First, do you really believe your service manager will be able to spend the time needed to properly service 18 customers a day?...

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Articlesby Aaron TankersleyJuly 9, 2007

Your Repair Order Trends: What You Learn From Them

Don Reed - Having a lot of one-item repair orders also tell us that your technicians are not inspecting 100 percent of the vehicles they service, and your advisors are not reviewing the results of the 27-point inspection with 100 percent of your...

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Articlesby Don ReedJune 25, 2007

Are You NERVOUS About Your SERVICE?

Don Reed - Common sense tells us that increasing your profit margins is the easiest of the three ways listed above. This is the result of nothing more than an attitude on the part of the dealer and his management team to follow NADA guides...

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Articlesby Jennifer RinconJune 19, 2007

Service, Swedish Cars And The American Way

Jennifer Rincon - During a time when American cars introduced front seat shoulder belts, Swedish engineers were already launching rear-facing child seats and testing their cars in aircraft wind tunnels...

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Articlesby Don ReedMay 22, 2007

The Number Of Service Advisors You Need

Don Reed - Once you have your service advisors working with 12 to 15 customers a day, you must then measure your shop productivity, which needs to be around 120 percent...

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Articlesby Don ReedMarch 30, 2007

Move Your Comfort Zones With Accountability

Don Reed - For all three positions, is your Service Absorption rising year after year? If any of your answers were “NO” then you must ask yourself why?...

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Articlesby Don ReedMarch 9, 2007

2007 Brings Record Profits

Don Reed - Can your service department increase its customer pay labor and parts sales by 40 percent? YES! Can your service department increase its customer pay labor and parts gross profit by 40 percent?...

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Articlesby Karen StecklerFebruary 12, 2007

The Ultimate Service Experience Empowering Your Team to Exceed Expectations

Karen Steckler - Prestige Imports is one of seven dealerships, with seventeen franchises which is owned by Hansel Auto Group. Over the years Hansel has developed a robust business with excellent service centers...

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Articlesby Don ReedFebruary 9, 2007

Serious Numbers In Owner Retention

Don Reed - If the number of active customers in your database is going up each month, congratulations; you are doing a lot of things right toward building strong owner retention...

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Articlesby Mark O'NeilJanuary 15, 2007

Streamlining The Back End

Mark O'Neil - Increasingly important to dealerships are the back end profits from the sale of aftermarket products...

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