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The Fixed Ops Blind Spot | Dealer Debrief
Customer-pay repair orders only make up about 5% of a service department’s repair orders. Is your dealership missing out on this profitable service?
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SEARCHMENUSEARCHCustomer-pay repair orders only make up about 5% of a service department’s repair orders. Is your dealership missing out on this profitable service?
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Andrew Wolfe - ...a customer that comes back to your store for vehicle service is 17 times more likely to buy his next vehicle from your dealership?...
Read More →Don Reed - This means that you would have to add one hour per Customer Pay repair order (your sales would have to increase 67 percent)...
Read More →Greg Goebel - What happens if a dealership was to increase their average hours per repair order by six minutes per ticket?...
Read More →Andrew Wolfe - Along with allocations for advertising, marketing and general brand recognition, manufacturers and other suppliers allocate...
Read More →Jennifer Rincon - The same, cherished sales training used in the showroom should be the model you follow in training service employees...
Read More →Harlene Doane - The combination of investing in areas of the dealership with the largest margins ... are driving the increase in revenue...
Read More →Don Reed - The opportunities for retail gross profit improvement exist in every dealership. Let’s call these opportunities the RULES...
Read More →Don Reed - ...BHAG, short for Big Hairy Audacious Goal. This BHAG then creates the vision for the company and its managers and employees...
Read More →Andrew Wolfe - Most service managers do not spend time developing marketing and retention plans ... such a plan can play a key factor in their success...
Read More →Andrew Wolfe - To get your entire organization acting like a team, schedule ... sessions for employees to shadow someone from another department...
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