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Articlesby Don ReedSeptember 19, 2006

Increased Service Absorption: Rule #1

Don Reed - The opportunities for retail gross profit improvement exist in every dealership. Let’s call these opportunities the RULES...

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Articlesby Don ReedSeptember 7, 2006

Do You Have A "BHAG"?

Don Reed - ...BHAG, short for Big Hairy Audacious Goal. This BHAG then creates the vision for the company and its managers and employees...

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Articlesby Andrew WolfeSeptember 5, 2006

Retention University 101: The Basics To Your Marketing And Retention Plan

Andrew Wolfe - Most service managers do not spend time developing marketing and retention plans ... such a plan can play a key factor in their success...

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Articlesby Andrew WolfeSeptember 5, 2006

Retention University 401: Teamwork

Andrew Wolfe - To get your entire organization acting like a team, schedule ... sessions for employees to shadow someone from another department...

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Articlesby Andrew WolfeSeptember 5, 2006

Retention University 301: Execution

Andrew Wolfe - I know you’re thinking this can’t be true, but take a minute to ask your employees what your dealership’s goals are...

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Articlesby John CarrollSeptember 5, 2006

Zimbrick's In Madison Define Loving Care Service

John Carroll - It doesn’t take long for first-timers at Zimbrick’s in Madison, Wisconsin to get the idea that they’re in for a unique experience.

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Articlesby Terran LampSeptember 1, 2006

Service With A Smile: Building A New Service Department

Terran Lamp - “Figuring out how people wanted to be treated and what needs to be done played a huge role in structuring and fixing the service department...”

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Articlesby David Keller, CPA, CFESeptember 1, 2006

Monitoring Your F&I Income To Achieve Maximum Net Income

David Keller - To minimize potential chargebacks, it pays to research which vendor has the best terms...

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Articlesby David Keller, CPA, CFESeptember 1, 2006

Accounting Compliance For F&I Products

David Keller - When reviewing procedures of a F & I department, we find that many dealers are not checking that the proper receivable is recorded...

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Articlesby Rick BoudreauSeptember 1, 2006

Recruiting Service Advisors - Make It Easy For Candidates

Rick Boudreau - When placing your ad, include the name of the dealership, the personality of the position, contact person, phone number,...

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