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The Fixed Ops Blind Spot | Dealer Debrief
Customer-pay repair orders only make up about 5% of a service department’s repair orders. Is your dealership missing out on this profitable service?
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SEARCHMENUSEARCHCustomer-pay repair orders only make up about 5% of a service department’s repair orders. Is your dealership missing out on this profitable service?
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California Gov. Gavin Newsom has signed AB 179, enacting new dealer protections against below-market warranty reimbursement rates and OEM-ordered facility upgrades. The bill also allows dealers to issue recall notices without violating new data privacy rules.
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Auto dealers are using the smartphones in nearly every customer’s pocket to capture and retain service business with a friendly and familiar interface: dealer-branded apps.
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GoMoto and VenueVision have partnered for an integration and reseller campaign that will bring GoMoto-built self-service kiosks to more Canadian auto dealers.
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Former Epicor division head Scott Thompson has joined CDK Global as senior vice president and business leader for CRM and layered applications.
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A federal grand jury has charged a Kentucky dealer and two alleged accomplices with defrauding a manufacturer — thought to be Toyota — of more than $4 million by running 350 used pickups through a consumer buyback program.
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The federal Equal Employment Opportunity Commission says BMW Cleveland violated the Age Discrimination in Employment Act when it terminated two older salesmen and failed to rehire a former service manager.
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Hyundai North America has sued a Pennsylvania dealer for fraud, claiming he bilked the automaker for $5 million by buying up hundreds of used Sonatas and purposely damaging their engines beyond repair.
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An enhanced integration with iRecon will allow dealers using vAuto Provision to manage inventories and reconditioning at the same time, an ‘end-to-end’ process billed as the industry’s first.
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Once treated as classified information, factory parts data is now shared freely. Opportunistic franchised dealers are seizing the opportunity by selling unneeded inventory to independent repair shops.
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Motorcars Honda of Cleveland Heights has been purchased and renamed by the nine-store Foundation Automotive group. The Ohio store was recognized by BP as the world’s first carbon-neutral auto dealership in 2016.
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