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The Fixed Ops Blind Spot | Dealer Debrief
Customer-pay repair orders only make up about 5% of a service department’s repair orders. Is your dealership missing out on this profitable service?
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SEARCHMENUSEARCHCustomer-pay repair orders only make up about 5% of a service department’s repair orders. Is your dealership missing out on this profitable service?
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Analysts blame aftermarket competition and inconsistent advertising by dealers and OEMs for a declining rate of sales among dealership service departments.
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A partnership with OpenEdge has allowed Dealer-FX to add a feature service customers can use to review and pay invoices from a mobile device or computer.
Read More →The new feature was designed to empower dealers to capture their share of the multibillion-dollar online auto parts market.
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A new white paper from AutoLoop identifies three reasons for the gap between dealership service department processes and customer expectations.
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Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.
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The industry is changing, but not as fast as the media would have you believe. Learn how alt-fuel vehicles, flex parking, a skilled-labor shortage and digital retailing will affect your facility planning.
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Proprietary data released by Xtime shows dealership customers are booking appointments online at a furious pace, typically on mobile devices and often outside business hours.
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DealerFenix is a new system designed to improve process adherence and consistency, eliminate repetitive tasks, and automate activities.
Read More →Changing oil and oil filters, replacing wiper blades and air filters, and scheduled maintenance top the Car Care Council’s list of most common repairs. The list was developed using research from market research firm IMR Inc.
Read More →CDK Global details four actions dealers can take to boost service department revenue in a new report.
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