When Hendrick Automotive Group, based in Charlotte, N.C., wanted to grow its already-successful F&I Administration platform, it quickly realized that it needed to improve in three key areas if it wanted to see continued success: getting the right people and resources into place, implementing the right processes to move business through the system, and finally having the right system to manage it all. That last was where it realized it needed outside help and turned to PCMI to help create a solution that would allow the business to evolve.
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