auto dealer in black and red logo
MenuMENU
SearchSEARCH

EVs Still Lag ICE on Reliability

Annual Consumer Reports survey shows they present far more problems for consumers.

November 29, 2023
EVs Still Lag ICE on Reliability

The Toyota 4Runner is ranked as the most reliable brand on Consumer Reports list this year.

IMAGE: Toyota

2 min to read


Electric vehicles, which already face strong adoption obstacles in the U.S. due to their higher prices and limited public charging infrastructure, also carry reliability baggage, based on Consumer Reports’ latest annual survey.

The nonprofit organization, which tests consumer products across many metrics, says the average new EV has 79% more problems than internal-combustion-engine vehicles and that pickup trucks are the least reliable.

Plug-in hybrids, or PHEVs, scored the worst, with 146% more problems than ICE models.

Hybrids, which more Americans favor if they go non-ICE, have 26% fewer problems than ICE on average.

Consumer Reports points out that it makes sense newer auto technology will experience more bumps in the road, so to speak, but said there are signs the segment is making improvements.

“… as our data has consistently shown, reliability-minded consumers would be best served by forgoing brand new vehicles in their first model year,” said its senior director of auto testing, Jake Fisher.

It said charging and battery problems top the list of EVs’ issues, though U.S. market leader Tesla has fewer problems there.

To rank vehicles and automakers, Consumer Reports surveys members about problems they’ve experienced with their vehicles in the previous 12 months to predict reliability of new cars from major mainstream models. This year’s survey covered more than 330,000 vehicles from the 2000 to the 2023 model years, plus a sampling of 2024 models.

Brands topping the ranking this year are Lexus and Toyota as Nos. 1 and 2, and the Toyota 4Runner is the survey’s most reliable model.

For more detail, see Consumer Reports’ auto reliability page.

DIG DEEPER: US ALG Residual Value Awards Announced

More Fixed Ops

Photo of metal tools on a surface
Fixed Opsby StaffJuly 2, 2026

ASE Acquires WrenchWay

The auto technician certification nonprofit said the deal expands its role in workforce-development and support for current and future service professionals.

Read More →
Photo of tire on white car
Fixed Opsby StaffJune 29, 2026

TraXtion Introduces TireSpec Website Solution

The company says the offering enables consumers to snap a photo of their tire with a smartphone and receive an instant replacement quote, capturing 90% of tire shoppers who start their shopping online.

Read More →
Photo of white SUV in garage with graphic explaining car photo process
Fixed Opsby StaffJune 15, 2026

UVeye Launches Same-Day Vehicle Listings for Car Dealers

New 'Scan to Sold' offering turns the service lane into a website-ready merchandising photo booth designed to help dealerships reduce turnaround time from days to minutes.

Read More →
Ad Loading...
Advertising graphic for RockED and Vincue
Fixed Opsby StaffJune 15, 2026

RockED, VINCUE Launch Inventory-Management Industry Certification

Offering for retail automotive dealers and operators is designed to address what the companies say is a lack of standardized and modern thought leadership in vehicle life-cycle management.

Read More →
Two men do mechanical work on car.
Fixed Opsby Lauren LawrenceJune 12, 2026

Survey Shows What Technicians Want

Data gathered by the ASE Training Managers Council shows that service technicians prefer classroom or instructor-led training and hands-on lab work over online or self-led training.

Read More →
Photo of metal tools lined up in rows on a surface
Fixed Opsby StaffJune 10, 2026

Automotive Service Pros Month Shifts to October

ASE is making the change to better align with two other sector observances that take place each year highlighting technicians' key role.

Read More →
Ad Loading...
white Chevrolet Equinox being temperature tested
Fixed Opsby Lauren LawrenceMay 1, 2026

Extreme Temps Hinder EV Efficiency

American consumers might be happy to know that their preferred hybrids are slightly less impacted by extreme temperatures than fully electric vehicles, according to a new study.

Read More →
Photo of "airbag" term on car dashboard
Fixed Opsby Hannah MitchellApril 6, 2026

Ban on Air Bag Inflators by Chinese Maker Proposed

NHTSA blames 10 deaths and two serious injuries on what its investigators believe were illegally imported air bag inflators. It’s taking public comments before deciding whether to ban them outright.

Read More →
Graphic showing “Fix It Forward Winner” with a white SUV, open hood, and tools, representing a program that provides vehicle repairs to those in need.
Fixed Opsby StaffMarch 27, 2026

Fix It Forward Program Helps Man Regain Mobility

Albuquerque consumer who suffered a life-changing injury regains the use of his vehicle after Fiesta Volkswagen's service team shared his story with DOWC Cares.

Read More →
Ad Loading...
Graphic announcing partnership between ASE Connects and Worldpac to support technician pipeline development and strengthen connections between industry and education programs.
Fixed Opsby StaffMarch 23, 2026

ASE Connects Partners With Worldpac to Build Technician Numbers

The collaboration is intended to help auto dealerships, automakers and after-market shops further develop the technician pipeline.

Read More →