Millions Postponed Auto Loan Payments During Pandemic, But Most Loans are Current Today
TransUnion study finds borrowers used auto loan deferments as a safety net during the COVID-19 crisis.

Millions of borrowers took advantage of these financial hardship offers, which allowed them to postpone auto loan payments.
Studentloanborrowerassistance.org
After the government declared COVID-19 a pandemic, auto lenders began offering hardship accommodations to keep consumers current in their loans.
Millions of borrowers took advantage of these financial hardship offers, which allowed them to postpone auto loan payments. The number of borrowers seeking these accommodations peaked in May 2020 then began to drop off. The accommodations caused delinquency and charge-off rates to fall.
Many lenders worried these deferments would introduce great risk into the financial market. But a study by TransUnion finds that most of these accounts remain current and paid up to date showing that the economic impact on auto loans was not as great as feared.
Major auto lender, Ally Financial, offers a prime example of the actual impacts of these hardship programs. The lender reported that COVID-19 assistance peaked in May 2020 at 30% (or 1.3 million) of its consumer auto accounts. After deferments expired in Sept. 30, 2020, just 8% of the loans were delinquent or charged off, and only 3% of consumers extended their hardship accommodations. And 89% of loans were current or paid in full.
TransUnion reports that 80% of prime-risk consumers and 70% of subprime credit consumers made payments on hardship accounts while enrolled. And over 40% of accounts participating in these programs exited within three months.
Nationwide, 7.04% of auto loan accounts entered hardship status by May 2020, up from 0.64% in March 2020.
Though 2.09% of loans remain in hardship status as of May 2021, Matt Komos, vice president of research and consulting at TransUnion told Forbes in an interview, the percentage continues to fall and is a fraction of what it was a year ago.
Komos predicted numbers will return to pre-pandemic levels. He cited some areas still have high unemployment and predicted that once employment returns to normal levels in those regions fewer people will take part in the programs.
Many more consumers have exited the programs and haven’t returned, he told Forbes. The research highlights those borrowers that postponed their payments likely did so to reduce their risk rather than because of economic necessity.
More Fixed Ops

ASE Acquires WrenchWay
The auto technician certification nonprofit said the deal expands its role in workforce-development and support for current and future service professionals.
Read More →
TraXtion Introduces TireSpec Website Solution
The company says the offering enables consumers to snap a photo of their tire with a smartphone and receive an instant replacement quote, capturing 90% of tire shoppers who start their shopping online.
Read More →
UVeye Launches Same-Day Vehicle Listings for Car Dealers
New 'Scan to Sold' offering turns the service lane into a website-ready merchandising photo booth designed to help dealerships reduce turnaround time from days to minutes.
Read More →
RockED, VINCUE Launch Inventory-Management Industry Certification
Offering for retail automotive dealers and operators is designed to address what the companies say is a lack of standardized and modern thought leadership in vehicle life-cycle management.
Read More →
Survey Shows What Technicians Want
Data gathered by the ASE Training Managers Council shows that service technicians prefer classroom or instructor-led training and hands-on lab work over online or self-led training.
Read More →
Automotive Service Pros Month Shifts to October
ASE is making the change to better align with two other sector observances that take place each year highlighting technicians' key role.
Read More →
Extreme Temps Hinder EV Efficiency
American consumers might be happy to know that their preferred hybrids are slightly less impacted by extreme temperatures than fully electric vehicles, according to a new study.
Read More →
Ban on Air Bag Inflators by Chinese Maker Proposed
NHTSA blames 10 deaths and two serious injuries on what its investigators believe were illegally imported air bag inflators. It’s taking public comments before deciding whether to ban them outright.
Read More →
Fix It Forward Program Helps Man Regain Mobility
Albuquerque consumer who suffered a life-changing injury regains the use of his vehicle after Fiesta Volkswagen's service team shared his story with DOWC Cares.
Read More →
ASE Connects Partners With Worldpac to Build Technician Numbers
The collaboration is intended to help auto dealerships, automakers and after-market shops further develop the technician pipeline.
Read More →