What EV Consumers Want
When it comes to the shopping experience, study shows they gravitate to nontraditional features, services.

EV-leaning consumers' nontraditional preferences include prescheduled test drives, online financing and even virtual-reality showrooms.
Pexels/Brett Sayles
Electric-vehicle buyers want a more personalized auto shopping experience, according to a new study that gauged transportation trends.
The McKinsey & Co. Future of Auto Retail Consumer Survey found shoppers leaning toward an EV purchase put a premium on personalization than do other car shoppers.
It says those consumers want few, preselected choices with the flexibility to change their minds before delivery; a simpler, more convenient process; and transparency on price. Their preferences within those parameters include prescheduled test drives and online financing.
“OEMs that want to create an innovative and desirable brand impression could consider heeding these preferences as electrification accelerates,” according to the report, which points out that the nontraditional shopping lists reflect the value EV shoppers place on innovation.
Compared to traditional auto shoppers, the study also found they want on-demand features; direct-to-consumer sales; simple, all-digital contracts; and even virtual-reality showrooms.
More Industry

Automaker Advances Safety for All
A new report by Volvo Cars Safety Centre analyzed the impact of 50 years' worth of research in automotive safety development
Read More →
Kentucky Store Leaves Family
An auto group stretched across three states picked up the Lexington-area Ford fixture as its second store for the brand in the state.
Read More →
U.S. Auto Brands Falling Behind
Asian auto brands are outpacing U.S. brands in stateside new-vehicle sales. Learn more in this week's Dealer Debrief with Lauren!
Read More →
U.S. EV Market Update | Dealer Debrief
The U.S. electric vehicle market is slowly recovering from the loss of the federal EV tax credit last fall. Learn more in this week's Dealer Debrief!
Read More →
Auto Finance Numbers Set Records
Third-quarter data show how consumers are adapting to ongoing affordability challenges facing the new- and-used-vehicle markets.
Read More →
Auto Dealerships Can’t Afford to Ignore the 50+ Consumer
Younger generations may be all the buzz today when it comes to product marketing targets, but their older cohorts command a sizable share of purchasing power.
Read More →
Savings Seekers Boost U.S. Automakers’ Rivals
As consumers here look for ways to curb inflation’s affect on their budgets, brands offering plenty of alternative powertrains are closing in on home-grown OEMs.
Read More →
The Slow Electric Ascent
Second-quarter data show that the electric-vehicle market in the U.S. is inching up, the majority of states seeing a month-over-month increase.
Read More →
Safer Rides & Cyberattacks
Vehicle crash testing is getting a virtual boost, but auto dealerships are facing increased cyberattacks. Learn more in this week's Dealer Debrief!
Read More →
Affordability Angst | Dealer Debrief
August saw little relief for car buyers, whether they were shopping new or used. Take a look at the month's breakdown in this week's Dealer Debrief!
Read More →