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Articlesby Jeff SmelleyAugust 22, 2006

What Exactly Is DMS?

Jeff Smelley - DMS stands for Dealer Management System ... a system yielding quantifiable, reliable and timely information to the dealer

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Articlesby Tom HudsonAugust 22, 2006

"He Said, She Said," Or Why We Build Courthouses

Thomas B. Hudson, Esq. - The motion is usually based on the dealer’s claim that the car buyer has failed to state sufficient facts to make out a viable claim...

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Articlesby Tom HudsonAugust 22, 2006

The "Consumer Wins" Argument For Starter Interrupt Devices

Thomas B. Hudson, Esq. - dealers and finance companies operating in the sub prime arena believe that the use of starter interrupt devices is a good thing...

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Articlesby Dan HendersonAugust 22, 2006

Advertising & Marketing: Is It Rocket Science?

Dan Henderson - There is a difference between advertising and marketing. Advertising is used to create awareness where marketing is the selling of goods and products. In the car business we should always be marketing.

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Articlesby Brian HudsonAugust 22, 2006

Polk Debate Settled

Brian Hudson - What the situation cried out for was for guidance from someone or some body that actually knew something about TILA and Reg. Z...

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Articlesby Keith E WhannAugust 22, 2006

Welcome To The Gramm-Leach-Bliley Privacy Act

Keith Whann - “financial products and services” includes the financial institution’s evaluation of information collected in connection ...

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Articlesby Kevin DayAugust 22, 2006

Overlooked Profit Potential

Kevin Day - When was the last time you sent your people to a training course or had a professional trainer come to your store? I would recommend an ongoing training program in place that utilizes the menu process. In today’s society our finance department must not only make money, but must also

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Articlesby Jim JensenAugust 22, 2006

What's Your Game Plan?

Jim Jensen - Our lives are complicated by things that concern us, but sometimes those are things that we have very little or no control over, such as geopolitical events or business closings ...

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Articlesby Bryan GoudyAugust 22, 2006

F&I Manager Or Clerk?

Bryan Goudy - The F&I office ... it has changed forever the way automobile dealers sell their accessories and aftermarket products.

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Articlesby Darin B. GeorgeAugust 22, 2006

Asking For The Sale

Darin George - Never forget how you felt when you bought your first car. The emotional intensity level of the customer is at its highest, and how we proceed will determine if we sell the vehicle ...

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